Role Proficiency:

Act creatively to develop applications by selecting appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions. Account for others' developmental activities; assisting Project Manager in day to day project execution.

Outcomes:

     Interpret the application feature and component designs to develop the same in accordance with specifications.      Code debug test document and communicate product component and feature development stages.      Validate results with user representatives integrating and commissions the overall solution.      Select and create appropriate technical options for development such as reusing improving or reconfiguration of existing components while creating own solutions for new contexts      Optimises efficiency cost and quality.      Influence and improve customer satisfaction      Influence and improve employee engagement within the project teams Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to project schedule / timelines      Number of technical issues uncovered during the execution of the project      Number of defects in the code      Number of defects post delivery      Number of non compliance issues      Percent of voluntary attrition On time completion of mandatory compliance trainings

Outputs Expected:

Code:

Code as per the design Define coding standards
templates and checklists Review code – for team and peers

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development Create/review deliverable documents. Design documentation
requirements
test cases and results

Configure:

Define and govern configuration management plan Ensure compliance from the team

Test:

Review/Create unit test cases
scenarios and execution Review test plan created by testing team Provide clarifications to the testing team

Domain relevance:

Advise software developers on design and development of features and components with deeper understanding of the business problem being addressed for the client Learn more about the customer domain and identify opportunities to provide value addition to customers Complete relevant domain certifications

Manage Project:

Support Project Manager with inputs for the projects Manage delivery of modules Manage complex user stories

Manage Defects:

Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality

Estimate:

Create and provide input for effort and size estimation and plan resources for projects

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities Review the reusable documents created by the team

Release:

Execute and monitor release process

Design:

Contribute to creation of design (HLD
LLD
SAD)/architecture for applications
features business components and data models

Interface with Customer:

Clarify requirements and provide guidance to Development Team Present design options to customers Conduct product demos Work closely with customer architects for finalizing design

Manage Team:

Set FAST goals and provide feedback Understand aspirations of the team members and provide guidance
opportunities
etc Ensure team members are upskilled Ensure team is engaged in project Proactively identify attrition risks and work with BSE on retention measures

Certifications:

Obtain relevant domain and technology certifications

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Develop user interfaces business software components      Use data models      Estimate time and effort resources required for developing / debugging features / components      Perform and evaluate test in the customer or target environments      Make quick decisions on technical/project related challenges      Manage a team mentor and handle people related issues in team   Have the ability to maintain high motivation levels and positive dynamics within the team.   Interface with other teams designers and other parallel practices   Set goals for self and team. Provide feedback for team members   Create and articulate impactful technical presentations   Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers and answer customer questions   Proactively ask for and offer help   Ability to work under pressure determine dependencies risks facilitate planning handling multiple tasks.   Build confidence with customers by meeting the deliverables timely with a quality product.   Estimate time and effort of resources required for developing / debugging features / components

Knowledge Examples:

     Appropriate software programs / modules      Functional & technical designing      Programming languages – proficient in multiple skill clusters      DBMS      Operating Systems and software platforms      Software Development Life Cycle      Agile – Scrum or Kanban Methods      Integrated development environment (IDE)      Rapid application development (RAD)   Modelling technology and languages   Interface definition languages (IDL) Broad knowledge of customer domain and deep knowledge of sub domain where problem is solved

Additional Comments:

Job Title: ServiceNow Senior Developer Experience Required: Minimum 7 Years in ServiceNow Development Location: All UST Locations (India) Job Type: Full-Time ________________________________________ Job Summary We are seeking a highly experienced ServiceNow Senior Developer with a minimum of 7 years of hands-on development expertise on the ServiceNow platform. The ideal candidate will have deep technical knowledge and specialized experience in at least one of the following skill combinations: • (ITOM + SecOps) • (ITAM: HAM + SAM Pro) • (SPM + Integrations) The role requires strong platform development capabilities, deep module-specific knowledge, and the ability to lead complex technical initiatives, deliver scalable solutions, and collaborate with architects, BAs, and cross-functional teams. ________________________________________ Key Responsibilities Core ServiceNow Development • Design, build, and customize applications, modules, and workflows across the ServiceNow platform. • Develop advanced server-side and client-side scripts including Business Rules, Script Includes, Client Scripts, UI Actions, UI Policies, and Scheduled Jobs. • Configure and maintain Flow Designer, Catalog items, Notifications, ACLs, MID Server configurations, and system properties. • Build and maintain custom dashboards, reports, and performance analytics. ________________________________________ Specialized Responsibilities (Choose Based on Skillset) ________________________________________ Option 1: ITOM + SecOps ITOM (Mandatory if this track is selected) • Implement and configure Discovery, Service Mapping, Event Management, Orchestration, and Operational Intelligence. • Manage patterns, probes, sensors, and CMDB health improvements. • Build custom discovery patterns and troubleshoot MID Server and discovery issues. Security Operations (SecOps) • Configure and enhance Security Incident Response (SIR), Vulnerability Response (VR), and Threat Intelligence modules. • Develop playbooks, automation workflows, and integration with SIEM, SOAR, Tenable, or other security tools. • Implement SecOps dashboards, KPIs, and end-to-end automation. ________________________________________ Option 2: ITAM – Hardware Asset Management (HAM) + Software Asset Management Professional (SAM Pro) ITAM (HAM) • Configure asset lifecycle workflows for procurement, assignment, retirement, and reconciliation. • Manage data accuracy for hardware assets and integrate with CMDB & procurement systems. • Build automation around asset tracking, discovery updates, and audit readiness. SAM Pro • Configure entitlement rules, normalization, reconciliation, and license models. • Implement Software Asset Management dashboards, reclamation rules, and workflows. • Integrate SAM Pro with SCCM, JAMF, ILMT, or other license sources. ________________________________________ Option 3: SPM + Integrations Service Portfolio Management (SPM) / ITBM • Configure Project, Demand, Resource, Agile 2.0, Financial Planning, Portfolio, and Objectives & Key Results (OKR) modules. • Build complex project workflows, scoring models, benefit plans, and planning views. • Support program governance dashboards and custom reporting. Integrations • Develop integrations using REST, SOAP, IntegrationHub, MID Server, and Scripted APIs. • Build bi-directional interfaces with tools like Jira, Azure DevOps, SAP, Workday, and custom enterprise systems. • Troubleshoot integrations, ensure secure authentication (OAuth, JWT, Basic), and manage error handling. ________________________________________ General Responsibilities (Applicable to All Tracks) • Collaborate with Solution Architects, BAs, QA, and cross-functional teams to deliver high-quality solutions. • Translate functional requirements into technical designs and scalable solutions. • Review and optimize code for performance, security, and maintainability. • Mentor junior developers and contribute to coding standards and best practices. • Participate in Agile ceremonies (sprint planning, grooming, demos, retrospectives). • Support UAT, troubleshoot issues, and manage deployments via update sets or pipelines. • Produce high-quality technical documentation including design docs, test plans, and architecture diagrams. ________________________________________ Required Skills & Qualifications • 7+ years of hands-on ServiceNow development experience. • Expertise in at least one skillset combination: o ITOM + SecOps o ITAM (HAM + SAM Pro) o SPM + Integrations • Strong proficiency in JavaScript, Glide scripting, Flow Designer, and modern ServiceNow development frameworks. • Experience with CMDB, platform security (ACLs), and data modeling. • Strong understanding of ServiceNow architecture and best practices. • Experience working in large enterprise environments. ________________________________________ Preferred Qualifications • ServiceNow Certified System Administrator (CSA) – required • ServiceNow Certified Application Developer (CAD) • CIS Certifications