We are seeking an experienced DocuSign Application Specialist to support and administer DocuSign as an enterprise-level e-signature platform, including integrations, validation, and global business support. This role will play a key part in transition from Adobe Acrobat Sign to DocuSign and will ensure secure, compliant, and scalable eSignature solutions across regulated environments.

Key Responsibilities

Administer, configure, and support DocuSign eSignature (and CLM, if applicable) in an enterprise environment
Design, build, and maintain DocuSign templates, workflows, PowerForms, envelopes, and reporting
Develop and support DocuSign APIs and OOTB integrations with enterprise platforms such as:

CRMs (e.g., Salesforce)
Document management systems
Microsoft Power Automate / Power Platform

Configure and support SSO integrations (SAML/OAuth) for DocuSign
Provide L2/L3 production and non-production support, including monitoring, troubleshooting, and issue resolution within SLA
Work closely with business users to gather requirements, analyze issues, and implement solutions
Coordinate with DocuSign vendor support to open, track, and resolve tickets
Support change management, releases, and platform upgrades
Ensure compliance with validated system requirements (21 CFR Part 11) including documentation, audit readiness, and electronic signature controls
Create and maintain technical documentation, SOPs, and training materials
Support migration activities from Adobe Acrobat Sign to DocuSign
Proactively promote best practices and continuously improve platform stability and user adoption

Required Experience & Qualifications

7+ years of experience supporting enterprise eSignature platforms, with strong hands-on DocuSign experience
Deep expertise in:

DocuSign Templates, PowerForms, Workflows, APIs, and Reporting
DocuSign Admin Console and account configuration

Experience integrating DocuSign using:

REST APIs
JSON, XML (XSD/XSLT knowledge preferred)

Experience configuring SSO (SAML 2.0 / OAuth) for enterprise applications
Strong experience working in validated environments (21 CFR Part 11) mandatory
Experience supporting enterprise applications across UNIX and Windows platforms, including log analysis
Hands-on experience with incident, problem, and change management tools (e.g., ServiceNow)
Strong troubleshooting and root-cause analysis skills
Ability to work directly with business stakeholders and resolve issues within defined SLAs

Tools, Technologies & Skills

DocuSign eSignature (Admin, Templates, APIs, Reporting)
DocuSign REST APIs
XML, XSD, XSLT, JSON
Microsoft Power Automate / Power Platform
ITIL-based tools (ServiceNow - Incident, Change, Problem)
Advanced Excel skills (data analysis, reporting)
SSO technologies (SAML, OAuth)
Enterprise integration patterns

Desired Knowledge, Skills & Abilities

Hands-on experience delivering DocuSign implementation or migration projects
Strong understanding of enterprise security, compliance, and audit requirements
Experience participating in requirements gathering, design, build, and testing
Ability to support and troubleshoot high-volume, business-critical applications
Strong collaboration and teamwork skills in a cross-functional, global environment
Ability to work independently with minimal supervision
Excellent verbal and written communication skills
Willingness to mentor, train, and enable support teams
Proactive mindset with a focus on continuous improvement and operational excellence

Nice-to-Have

Experience with DocuSign CLM
Experience migrating from Adobe Acrobat Sign to DocuSign
Exposure to GxP systems beyond Part 11