Job Title: Lead II - Enterprise Solutions Mandatory
Skills
Servicenow
Solution Architect, Servicenow Developer, ITSM, CMDB & CSDM framework, REST
integrations (OAuth, JWT, API security), CI/CD pipelines, REST / SOAP APIs
Skill
to Evaluate
Servicenow
Solution Architect, Servicenow Developer,
ITSM,CMDB-Framework,REST-integrations-(OAuth,-JWT,-API-security),CI/CD-pipelines,REST-/-SOAP-APIs
Experience
8
to 12 Years
Location
Bengaluru
Job
Description
We
are looking for a candidate with expertise in the ServiceNow platform as an
Architect with a strong background in IT Service Management (ITSM) and custom
application building. Must be skilled in designing, developing, customizing,
and administering the ITSM suite of applications, ensuring optimal
functionality and efficiency.
Ideal
candidate will be proficient in Flow Designer, customizing portals, widgets,
and themes using frameworks such as App Engine Studio, Now Experience UI, and
Service Portal. Skilled in creating REST and SOAP endpoints, integrating
software, and performing ServiceNow instance upgrades.


Education
Qualificaiton
BE,
B.Tech, MCA
Job
Title
Service
Now Architect
Roles
& Responsibilities
Work
closely with our IT and business partners to configure and improve core
platform capabilities in accordance with ITIL best practices.
Monitor
health, usage and overall compliance of ServiceNow and its applications.
Coordinate
application and platform upgrades.
Build
and maintain internal technical documentation, manuals, policies, and
processes.
Analyze,
troubleshoot and resolve complex software application related problems.
Develop
systems integrations and process automation.
Participate
in workflow development / release activities as needed.
Participate
in unit, system, integration and user acceptance testing activities.
Responsible
for 24x7 on-call support for customer impacting production problems.
Act
as a technical liaison with software vendors
Ensure
adherence to security standards
Respond
to user tickets in the ticket queue and participate in administration
activities to manage the rest of our application portfolio.
Participate
in strategy and roadmap sessions
Communicate
effectively, both orally and in writing and to translate technical terminology
into terms understandable to non-technical employees
Project
Details
Work
closely with our IT and business partners to configure and improve core
platform capabilities in accordance with ITIL best practices. Monitor health,
usage and overall compliance of ServiceNow and its applications. Coordinate
application and platform upgrades. Build and maintain internal technical
documentation, manuals, policies, and processes. Analyze, troubleshoot and
resolve complex software application related problems. Develop systems
integrations and process automation. Participate in workflow development /
release activities as needed. Participate in unit, system, integration and user
acceptance testing activities. Act as a technical liaison with software vendors
Ensure adherence to security standards Respond to user tickets in the ticket
queue and participate in administration activities to manage the rest of our
application portfolio. Participate in strategy and roadmap sessions Communicate
effectively, both orally and in writing and to translate technical terminology
into terms understandable to non-technical employees
Shift
Timings
UK/Afternoon