Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Outcomes:

     Interpret the application/feature/component design to develop the same in accordance with specifications.      Code debug test document and communicate product/component/feature development stages.      Validate results with user representatives; integrates and commissions the overall solution      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions      Optimises efficiency cost and quality.      Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to project schedule / timelines      Number of technical issues uncovered during the execution of the project      Number of defects in the code      Number of defects post delivery      Number of non compliance issues On time completion of mandatory compliance trainings

Outputs Expected:

Code:

Code as per design Follow coding standards
templates and checklists Review code – for team and peers

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development Create/review deliverable documents. Design documentation
r and requirements
test cases/results

Configure:

Define and govern configuration management plan Ensure compliance from the team

Test:

Review and create unit test cases
scenarios and execution Review test plan created by testing team Provide clarifications to the testing team

Domain relevance:

Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications

Manage Project:

Manage delivery of modules and/or manage user stories

Manage Defects:

Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality

Estimate:

Create and provide input for effort estimation for projects

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities Review the reusable documents created by the team

Release:

Execute and monitor release process

Design:

Contribute to creation of design (HLD
LLD
SAD)/architecture for Applications/Features/Business Components/Data Models

Interface with Customer:

Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos

Manage Team:

Set FAST goals and provide feedback Understand aspirations of team members and provide guidance
opportunities
etc Ensure team is engaged in project

Certifications:

Take relevant domain/technology certification

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Develop user interfaces business software components      Use data models      Estimate time and effort required for developing / debugging features / components      Perform and evaluate test in the customer or target environment      Make quick decisions on technical/project related challenges      Manage a Team mentor and handle people related issues in team   Maintain high motivation levels and positive dynamics in the team.   Interface with other teams designers and other parallel practices   Set goals for self and team. Provide feedback to team members   Create and articulate impactful technical presentations   Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers addressing customer questions    Proactively ask for and offer help   Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.   Build confidence with customers by meeting the deliverables on time with quality.   Estimate time and effort resources required for developing / debugging features / components   Make on appropriate utilization of Software / Hardware’s.   Strong analytical and problem-solving abilities

Knowledge Examples:

     Appropriate software programs / modules      Functional and technical designing      Programming languages – proficient in multiple skill clusters      DBMS      Operating Systems and software platforms      Software Development Life Cycle      Agile – Scrum or Kanban Methods      Integrated development environment (IDE)      Rapid application development (RAD)   Modelling technology and languages   Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved

Additional Comments:

Job Title: ServiceNow Developer Location: All UST Locations (India) Experience: 5–7 years of hands-on ServiceNow development experience Employment Type: Full-Time ________________________________________ Job Summary: We are seeking an experienced ServiceNow Developer with deep expertise in either ServiceNow SPM (Project Portfolio Management + Application Portfolio Management) or ServiceNow ITAM (Hardware Asset Management + Software Asset Management Pro). The candidate will be responsible for designing, developing, and implementing high-quality solutions on the ServiceNow platform, ensuring alignment with business needs and industry best practices. This role requires strong technical proficiency, excellent problem-solving abilities, and the capability to collaborate with cross-functional teams, architects, and stakeholders. ________________________________________ Primary Skill Specializations (Choose Any One): Option 1: SPM (PPM + APM) • Strong hands-on experience in Project Management, Demand Management, Resource Management, Portfolio Management, and Financial Planning modules. • Expertise in Application Portfolio Management, including application rationalization workflows, data ingestion, TCO/ROI calculations, and integration with CMDB & Business Capabilities. • Experience working with Objectives & Key Results (OKRs), Agile Development, and SAFe modules is a plus. • Ability to build dashboards, roadmaps, reports, and workspace experiences specific to PPM/APM. Option 2: ITAM (HAM + SAM Pro) • Strong hands-on experience with Hardware Asset Management (HAM) including lifecycle processes, asset models, CI relationships, barcode scanning, and automation for receiving/stocking/disposal. • Proficiency in Software Asset Management Professional (SAM Pro) including: o License models o Reconciliation o Software asset lifecycle o Normalization o Publisher packs o Entitlements & subscriptions o SAM workflows • Experience with Discovery, Normalization, Reconciliation engine, and integrations with SCCM, Intune, JAMF, or other asset sources. ________________________________________ Key Responsibilities: Solution Development & Customization • Design and develop high-quality solutions across selected ServiceNow modules (SPM or ITAM). • Build and customize forms, workflows, Flow Designer flows, UI actions, client scripts, server scripts, and Script Includes. • Create workspace experiences using UI Builder, where required. Platform Engineering • Implement data imports, transform maps, integrations, scripted REST APIs, and Automation Engine actions. • Ensure adherence to ServiceNow best practices, coding guidelines, and naming conventions. • Optimize system performance, troubleshoot issues, and resolve defects efficiently. Technical Leadership • Collaborate with Solution Architects, Business Analysts, and Product Owners. • Participate in design reviews, code reviews, and provide mentorship to junior developers. • Support sprint planning, grooming, estimations, and Agile ceremonies. Documentation & Governance • Prepare technical specifications, design documents, test plans, and deployment artifacts. • Manage update sets, promote changes through SDLC environments, and support release cycles. • Ensure full compliance with security, audit requirements, and ITSM governance. ________________________________________ Required Technical Skills: • 5–7 years of ServiceNow development experience across multiple modules. • Strong expertise in JavaScript, Glide APIs, Flow Designer, and IntegrationHub. • Experience with CMDB, data modeling, and relationships. • Strong foundation in ServiceNow Administration — ACLs, roles, notifications, UI policies, data policies. • Familiarity with platform features including Workspaces, Mobile App, Scripted REST, and MID Server. ________________________________________ Preferred Skills: • Experience with ATF (Automated Test Framework). • Exposure to Discovery, Service Mapping, CMDB health, or IntegrationHub spokes. • Experience with Agile, SCRUM, and working in multi-vendor environments. • Ability to work independently with minimal supervision. ________________________________________ Certifications (Preferred): • ServiceNow Certified System Administrator (CSA) – Mandatory/Preferred • Certified Application Developer (CAD) – Preferred • Implementation Specialist in SPM, SAM Pro, or HAM (depending on specialization) • ITIL Foundation certification is a plus ________________________________________ Soft Skills: • Strong analytical and debugging skills • Excellent written and verbal communication • Ability to understand complex business requirements • Proactive, detail-oriented, and collaborative