Job Title: Senior Oracle Technical Consultant - HR & Payroll

Role Purpose:

Accountable for the support of the Oracle HRMS and Payroll Suite used by Experian. To ensure system availability through proactive system support and speedy resolution of application errors. The role will also involve some change request work

Functional Responsibilities:

Oracle e-Business Suite (12.2.8+)

Oracle Core HR

Oracle Self Service HR (Employee & Manager)

Oracle Absence Management

Oracle Payroll

Oracle Time and Labor

Integrations with multiple other HR applications and corporate systems

Knowledge of Oracle localizations associated with modules above (wherever applicable)

Responsible for understanding the global business processes associated with the systems/modules above

Prepare and maintain configuration guides (BR100), business requirements documents (RD50), functional design documents (MD50, CV40), technical design documents (MD070), test scripts and reference manuals

Develop functionality and code based on MD070

Provide estimates for change requests

Conduct impact analysis of a change e.g., patches, scripts, data fixes, and change requests

Identify and suggest technical and functional process improvements

Generation of test plans for patches/break fixes/change requests to ensure their comprehensiveness and relevance

Develop code following Experian standards

Investigate and resolve issues where the application is not functioning as expected

Performance tuning/optimization of code

Maintain appropriate technical/functional knowledge and expertise - applications, development tools, etc

 

Internal Relationship Management:

Day-to-day interaction will take place with global HR & Payroll customers, Experian IT help desk, the HRMS & Payroll Track team, and Release Management.

Maintain effective working relationships with other colleagues across Global Corporate Systems & Services and Experian IT Services

Maintain effective working relationships with peers and teams in other regions.

External Relationship Management:

Liaison with third-party suppliers, including Oracle.

Creation and management of third-party Service Requests.

 

Application of Processes, Controls, Standards, and Measures:

Ensure consistent delivery standards are met

Ensure that consistent documentation, process, and procedures are used for all deliveries

Adherence to Experian service management documentation and change standards

Adherence to Oracle AIM standards

Deliver Incident, Problem, and Change Management to SLA standards and escalate where these SLA s are under threat

Ensure that audit and information security standards are consistently adhered to and maintained

Adhere to efficient and effective standards for delivery activities and follow Department Standards for the Software Development Life Cycle

Ensure adherence to operational readiness standards for production support

Required Knowledge / Skills / Experience:

Proficient in Oracle eBusiness functionality, e.g., HR and Payroll.

Knowledge of Oracle Fast Formulas

Expertise in HR/Payroll Schema and Oracle Published APIs

Expertise in Advanced SQL & PL/SQL

Good Understanding of Performance Tuning

Experience in Designing and Coding Technical Interfaces

Experience in Web ADI, OAF, Workflow, s

Experience in AME

Experience in Oracle Integration Cloud (OIC)

Experience in Java Programming would be an added advantage

Understanding of Oracle AIM Documents MD050, MD070, BR100 etc.

Global team player with proven abilities to work in complex, cross-functional, and geographically diverse teams.

Fluent in English

Ability to handle demanding work situations with multiple priorities

Ability to interface with business users independently

Role Dimensions:

Experience of operating in an environment where change is closely controlled

Working with a single global instance of Oracle HRMS/Financials and supporting multiple countries

Experience working in a high-pressure, results-oriented organization.

Strong strategic process and procedure methodology with attention to maintaining robust audit controls

Have a flexible approach to working arrangements across different time zones and a follow the sun support process

Working within different cultural and multi-lingual business environments

Availability to work weekends and out of hours at short notice

Competencies

Consistently deliver great results

Be a committed global team player with excellent interpersonal skills

Self-motivated

Build strong and productive relationships both internally and externally

Support growth and change

Have a strong customer focus and excellent customer service skills

Excellent problem-solving skills

Proactively strive to meet best practise