ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. 

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.   

What will make you successful?  You:

Lead, coach and motivate team members to achieve Professional Services goals.Manage resourcing, planning and development plans for the team.Collaborate with business development on pre-sales activities such as delivering commercial presentations, assist to service scoping meetings, developing service proposals.Collaborate with marketing and other teams to develop and maintain collateral sharing how products & services add value to the customer.Develop a strong and trusting operational relationship with demanding customers during the engagements.Communicate services value propositions and expertise to a wide variety of stakeholders.Drive Continues Improvement for the team, challenging the status quo.Take initiatives and actively participate in the cross regional meetings.Excellent verbal and written communication skills.Very good presentation skills.

Key Responsibilities:

Set objectives, develop tactical plans and organize team activities.Lead team to ensure delivery against short and mid-term objectives.Under guidance of senior management: Take accountability for business decisions/strategies delivers results in the context of levels of uncertainty and risk.Ensure KPI’s are met related to delivery of Professional Services.Highlight and mitigate risks related to the region and Professional Services.Drive an improved level of customer experience with higher quality deliveries, faster response times, and enhanced customer engagements.Defines, implements and manages to the highest standards of operational excellence; encourages and promotes a continuous improvement mind-set.Contribute globally to the strategy, evolution, and development of Solutions and Professional Services:Support Adoption, readiness and usage of our products and services.Shape the future: Support and help the execution of customer success and experience related initiatives. Develop the team in order to support the rollout of the strategy.Maintain a close relationship with Business Development, Tribes, …to manage business outlook, required resourcing, escalations, new opportunities, presales etc.Align activities within and across divisions/regions, share knowledge and/or deliver consultancy based on customer feedback.Ensure that SWIFT is represented within own area of responsibility and promoted as the solution of choice.Articulate objective, relevant and accurate recommendations for the customer to make operational improvements.Identify potential business opportunities for SWIFT within the area covered by the team.Under guidance of senior management, implement and maintain HR policies/procedures. Hire, reward, coach, motivate and develop team members of the department in order to have qualified, competent and motivated employees.

Education and Domain Experience:

Bachelor's Degree or higher education in Financial services, IT or telecoms domain.5-10 year’s experience in financial technical services or related industry.Fluent in English and Mandarin, Korean is a strong plus.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.