Lead ESM Consultant - ESM ServiceNow Strategic Solution Architect Government Accounts Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. **Location** San Antonio, USA is ideal. Also considering candidates in Houston, Dallas, Austin and Irving willing to do small amount of travel. **Travel** 10% to 15% of the time. **Job Description** We are seeking an experienced ServiceNow Strategic Solution Architect with deep Government Services (GS) experience to lead strategic platform architecture, solution design, and digital transformation initiatives across complex public-sector environments. This role combines technical leadership, strategic consulting, and enterprise architecture expertise to help government organizations maximize the value of the ServiceNow platform. The ideal candidate understands government missions, acquisition processes, compliance requirements (FedRAMP, NIST, ITIL, etc.), and large-scale modernization challenges. **Key Responsibilities** **1. Strategic Architecture & Vision** + Serve as the primary architect guiding multi-year ServiceNow transformation strategies for government clients. + Translate mission and business objectives into scalable, secure, and compliant ServiceNow solutions. + Define platform roadmaps, architecture principles, and long-term modernization approaches. + Drive alignment between executive stakeholders, program leadership, and technical teams. **2. Solution Design & Delivery Leadership** + Lead end-to-end solution architecture across ServiceNow modules such as ITSM, ITOM, CSM, HRSD, SecOps, FSM, and industry-specific government workflows. + Architect complex integrations using APIs, MID Servers, data pipelines, and cross-system orchestration.Ensure solutions align with government standards including FedRAMP, NIST 800‑53, FISMA, and agency‑specific frameworks.Provide technical oversight during design, build, testing, deployment, and sustainment phases. **3. Advisory & Stakeholder Engagement** + Act as a trusted advisor to senior government executives, program managers, and technical leadership. + Facilitate strategy workshops, architecture reviews, and solution assessments. + Develop business cases, value assessments, and ROI analyses for ServiceNow expansion opportunities. + Support modernization initiatives such as cloud migration, zero-trust adoption, AI enablement, and enterprise service management transformation. **4. Governance & Best Practices** + Establish platform governance models, architectural standards, reuse frameworks, and guardrails. + Guide data strategy, configuration management (CMDB/CSDM), security posture, and performance optimization. + Ensure compliance with change management, risk management, and release management best practices. + Champion platform health, operational maturity, and continuous improvement across teams. **5. Leadership & Mentoring** + Mentor ServiceNow architects, developers, business analysts, and junior consultants. + Provide thought leadership through whitepapers, presentations, and solution frameworks. + Contribute to practice development, capability building, and pre‑sales support when needed. **Required Skills and Qualifications** + 7–12+ years of ServiceNow experience with deep hands-on and architectural expertise. + Prior experience delivering ServiceNow solutions for Federal, State, or Local Government clients. + Strong understanding of public-sector compliance frameworks (e.g., FedRAMP High, NIST 800‑53, FISMA, DFARS). + Proven track record designing enterprise-scale solutions across multiple ServiceNow product suites. + Expertise in integrations, data modeling, CSDM maturity, workflow automation, and platform governance. + Ability to engage effectively with senior executives, mission owners, and technical stakeholders. + Strong communication, facilitation, and strategic planning skills. **Desired Skills and Qualifications** + ServiceNow certifications such as: + CTA (Certified Technical Architect) or progress toward CTA or CMA + CIS (ITSM, CSM, HRSD, SecOps, ITOM, etc.) + CAD, CSA + Experience with government contracting environments (Prime, Sub, integrators). + Background with Agile/SAFe delivery in public-sector programs. + Experience architecting solutions in secure, air‑gapped, hybrid, or multi‑cloud environments. + Familiarity with enterprise architecture frameworks (TOGAF, DoDAF, FEAF). **Soft Skills** + Strategic thinker with the ability to connect mission needs to technology solutions. + Exceptional communication and storytelling abilities. + Collaborative leader who builds trust with diverse teams. + Ability to thrive in highly regulated, complex, and politically nuanced environments. **Why Join Us?** + Drive digital transformation for high-impact government missions. + Influence enterprise architecture strategy across large government portfolios. + Work with cutting-edge ServiceNow technologies, including AI, automation, and secure cloud capabilities. + Be part of a mission-driven, collaborative culture committed to innovation and modernization. The base compensation range for this role in the posted location is: $89,862 - $191,950. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. **Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.** In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: + Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave + Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) + Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) + Life and disability insurance + Employee assistance programs + Other benefits as provided by local policy and eligibility **Important Notice:** Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. **Disclaimers** Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Ref. code: 401496 Posted on: Jan 29, 2026 Experience Level: Experienced Professionals Contract Type: Permanent Location: Houston, TX, USDallas, TX, USIrving, TX, US Brand: Capgemini Professional Community: Cloud Infrastructure Management Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.