Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

United is seeking a key team member to support its move to the ServiceNow Platform. The Lead Engineer will be a lead ServiceNow Admin and own the operations of the production instance. The Lead Engineer will also participate in project work – configuration, integration and data.

ServiceNow Administrator – Primary RoleFocus of the role is development of the App Engine Studio development tool and maintaining IT Service Management (ITSM) applications including change, problem, incident, requestWork includes on-call and out-of-hour response to outage or critical incidents Act as ServiceNow expert for incidents and defects revolving around custom applications and ITSMManage ServiceNow integrations related to custom applications and ITSM – REST, SOAP, etc. Develop and maintain Platform best practices and standardsEnsure security best practices are followed and correctly implementedProvide technical direction and training to rest of the teamProject-work as Agile team member Proficient in working with customers, providing expertise as a subject matter expert on best ways to write requirements and buildManage technical debt, refactoring, and lifecycle of custom applicationsHelp to create/maintain ATF’s that focus on specific custom applicationsPromote a solid culture of teamwork between the development team and our customers

Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

United is seeking a key team member to support its move to the ServiceNow Platform. The Lead Engineer will be a lead ServiceNow Admin and own the operations of the production instance. The Lead Engineer will also participate in project work – configuration, integration and data.

ServiceNow Administrator – Primary RoleFocus of the role is development of the App Engine Studio development tool and maintaining IT Service Management (ITSM) applications including change, problem, incident, requestWork includes on-call and out-of-hour response to outage or critical incidents Act as ServiceNow expert for incidents and defects revolving around custom applications and ITSMManage ServiceNow integrations related to custom applications and ITSM – REST, SOAP, etc. Develop and maintain Platform best practices and standardsEnsure security best practices are followed and correctly implementedProvide technical direction and training to rest of the teamProject-work as Agile team member Proficient in working with customers, providing expertise as a subject matter expert on best ways to write requirements and buildManage technical debt, refactoring, and lifecycle of custom applicationsHelp to create/maintain ATF’s that focus on specific custom applicationsPromote a solid culture of teamwork between the development team and our customersWhat’s needed to succeed (Minimum Qualifications):

B.S. in IT related field OR degree and equivalent work experience4 years IT experience, 3 years working on ServiceNowApp Engine Studio, ITSMExperience managing projectsStrong project management, negotiating, communication, critical thinking, and problem-solving skills

Strong verbal and written communication skills

Must be able to work independently as well as in a team settingMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionAttendance up to 50% in office

What will help you propel from the pack (Preferred Qualifications):

ServiceNow Certifications

Customer Service, Catalog, MID Servers, Discovery Probes, Notify, Integrations, Scrum, ATF (automated-test framework), Transform Maps, JavaScript, XML, JSON, REST, SOAPITIL CertificationExperience managing projectsKnowledge of Yokohama and Zurich ServiceNow releasesWhat’s needed to succeed (Minimum Qualifications):

B.S. in IT related field OR degree and equivalent work experience4 years IT experience, 3 years working on ServiceNowApp Engine Studio, ITSMExperience managing projectsStrong project management, negotiating, communication, critical thinking, and problem-solving skills

Strong verbal and written communication skills

Must be able to work independently as well as in a team settingMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionAttendance up to 50% in office

What will help you propel from the pack (Preferred Qualifications):

ServiceNow Certifications

Customer Service, Catalog, MID Servers, Discovery Probes, Notify, Integrations, Scrum, ATF (automated-test framework), Transform Maps, JavaScript, XML, JSON, REST, SOAPITIL CertificationExperience managing projectsKnowledge of Yokohama and Zurich ServiceNow releases