At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Lead Director, myPBM Client & Ecosystem is responsible for overseeing the Pharmacy Benefits Management (PBM) segment by managing, developing, and supporting web-based development platforms and infrastructure. In this role, you will work collaboratively with technical leaders, business stakeholders, Value Pool Product Managers/Owners, and engineering teams across diverse development environments to define strategic objectives and develop a comprehensive multi-year roadmap. You will also lead the SRE team, ensuring system stability and resiliency while aligning technology investments with the enterprise’s overall strategic objectives and technology roadmap. 

Responsibilities

You will be responsible for overseeing platform modernization and other strategic initiatives and ensuring the successful execution of engineering programs. This role requires a visionary leader with a strong technical background, exceptional management skills, and the ability to collaborate effectively with cross-functional teams.

What you will do:

Lead and mentor both development & SRE teams while collaborating closely with IT infrastructure and business teamsOwn the end-to-end reliability, scalability, and performance of critical applications and services—ensuring internal users have seamless, secure, and efficient access to all client dataDevelop and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs), and robust monitoring and alerting mechanisms to quickly detect and remediate system issues across distributed environments.Provide vision, direction, and guidance to the Development and SRE organizations for PBM platforms, and aligning the IT resources, capabilities, and processes with the business needs and expectations. Partner with cross-functional teams to plan and implement infrastructure improvements, including capacity planning, disaster recovery, and performance optimization strategies that align with business and compliance requirements.Champion the use of best practices in incident management, conducting thorough root cause analyses and post-mortem reviews to continuously improve system reliability and operational efficiency.Collaborate across technology and business to lead the product transformation. Manage the delivery of the IT initiatives, ensuring the quality, design, timeliness, and budget adherence, and meeting the key OKRs (Objectives and Key Results) and KPIs (Key Performance Indicator). Manage the IT budget, resources, and vendors delivering the IT projects and services in alignment with OKRs Collaborate with the Value Pool leader and product stakeholders to understand their needs and expectations. Provide strategic guidance and support for the IT solutions. Establish and maintain effective communication and collaboration with the business stakeholders, vendors, and external partners, meeting the business requirements and expectations, and resolving any issues or escalations. Ensure the compliance of the systems and applications with the company policies, standards, and regulations, and identify, assess, and mitigate risks and controls. Drive innovation and continuous improvement solutions, leveraging best practices, industry trends, and emerging technologies. Develop and mentor the team fostering a culture of excellence, accountability, agility, and innovation, and enhancing their skills and competencies. 

Required Qualifications

10 + years of leadership experience in matrixed organization spanning technical leadership and application development including direct reports and vendor resources7 + years of leading full-stack engineering teams or similar experience including defining and leading the execution of the long-term technology strategy management and delivery 5+ years of experience leading with deployment/modernization of applications to cloud platforms such as GCP, Azure, AWS, API Design & Development and Microservices Architecture

Preferred Qualifications

Drive scale & reuse by leveraging platforms and capabilitiesTechnology research and innovation to develop long term roadmap based on emerging trends in healthcare and digital technologies with a hands-on, roll up your sleeves collaborative style of workingAdvanced knowledge of Kubernetes based platforms (Red Hat Open shift AKS, GKE, EKS)Lead, manage and grow multiple teams of product focused software engineers in modernizing our platform and core capabilitiesEmbrace and incubate emerging technology and open-source products across all platformsWork in a startup mindset to modernize our existing tech stacks Collaborate with internal teams to find areas of opportunities for automation and machine learningPartner with architects, product owners, and software engineers to drive the implementation of new solutions and applicationsLead efforts to deploy new and existing applications into cloud environments – GCP and AzureConduct design and code review to ensure compliance with standardsEncourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversityDevelop proof of concepts and ensure their successful transition to production, maintaining the highest standards of security and qualityDemonstrated leadership through transformation initiatives Strong communication, collaboration, and stakeholder management skills, with the ability to influence and negotiate at all levels. Strong analytical, problem-solving, and decision-making skills, with the ability to drive innovation and continuous improvement. 

Education 

Bachelor’s degree in computer science, Information systems, or related field required. Master’s degree in a related field, a plus.

Pay Range

The typical pay range for this role is:

$144,200.00 - $288,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/30/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.