At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. The Director of Experience Design is an integral part of an innovative and bold initiative that takes a modern approach of disciplined agile and lean software practices aimed at transforming healthcare and pharmacy. The Experience Design Director is essential to ensuring success and end-user satisfaction within and across software products in a highly collaborative environment that follows Lean Agile delivery methods alongside app development teams. The Experience Design Director position is responsible for Experience Design practice leadership for a team of Experience Designers that are aligned to product teams in Pharmacy Services and across Enterprise Technology organizations. The role is responsible for the product assignments and career development of their direct reports, and to manage departmental budgeting while also ensuring that Experience Design execution is successful. You will coordinate multiple design workstreams to provide a holistic experience and creative direction for Business to Business and Enterprise experiences, including accessibility considerations, data driven design decisions and know how to work with an enterprise-level design system. The role will recruit, hire, train, and provide robust professional growth opportunities for UX designers and managers on their team. You will collaborate with peers and colleagues to coordinate Experience strategy and vision across the Design team. The role will help educate both business and technology stakeholders on Lean Agile models and how the traditional UX Design role changes, in that a human-centered approach in design perspective and practice is maintained from discovery through iterative delivery. You will promote human-centered design and product mindsets to all who you work with while representing Design in executive-level discussions. The Experience Design Director position is also responsible for leading educational initiatives both within the Design and the broader Enterprise Technology organizations where the Experience Designer role and Human-Centered Design as part of their software delivery model can be less familiar. You must be able to work in a hybrid model that will depend on what’s needed for both the Experience Design practice and any product teams you support: for example, new efforts may be in person for a few weeks – through MVP (minimum viable product). This is a high visibility leadership role that works with both Business and Technology Leadership in driving adoption of Human-Centered Design as part of the company’s continued evolution in technical modernization within the healthcare industry. Success in this role is measured by leading effective adoption of a Human-Centered Design mindset both within product teams and across the larger Pharmacy Services and Enterprise Technology organizations, as well as leading an effective practice team for Experience Design execution. Additionally, deep experience with user-centered design principles and user research methodologies from the problem space through the solution space is crucial for success in the role. **Required Skills:** • 10+ years’ professional experience in an UX architect or UX design role. • 8+ years’ experience in at least one of the 3 design pillars: user research, interaction design or visual design. • 5+ years’ experience designing business or enterprise applications. **Preferred Skills:** • Experience with UX design advocacy within large business and technology organizations • Experience working in design and prototyping software tools such as Sketch or Figma • Experience with modern front-end technologies and open-source frameworks (e.g. Material Design, HTML/CSS, grid systems, responsive design) • Understanding of Agile and lean philosophies **Education** **:** + Bachelor's Degree in Human-Computer Interaction, Psychology, Fine Arts, Computer Science or equivalent years of experience. **Pay Range** The typical pay range for this role is: $144,200.00 - $288,400.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 08/02/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.