**Career Area:** Technology, Digital and Data **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Job Duties** A Dynamics 365 CE Architect leads the design, governance, and delivery of enterprise‑scale solutions using Dynamics 365 Platform. This role focuses on Customer Service and Contact Centre solutions. This role should bridge business strategy with technical execution ensuring solutions are scalable, secure, cost‑efficient, and aligned with organizational standards. **Key Responsibilities** + Architecting enterprise-level D365 CE/Power Platform solutions, defining integration strategies with Azure, custom apps, and other systems. + Configure and customize D365 Customer Service applications to meet business needs. + Conduct detailed fit gap analysis, blueprinting, and solution modeling aligned with business requirements. + Develop logical and physical architecture diagrams, integration patterns, and data models. + Guiding development teams, ensuring best practices, mentoring, and overseeing technical aspects. + Collaborating with stakeholders to align technology with business goals, performing fit-gap analysis, and defining technical road maps. + Supporting discovery, technical writing, demonstrations, and needs analysis. + Guiding and Overseeing complex integrations (Logic Apps, Service Bus) and deep customizations (plugins, JavaScript, Dataverse). + Defining security models, ensuring scalability, performance, and driving AI adoption. + Contributing across all project phases (plan, analyze, design, build, test). + Lead complex projects spanning multiple system components and domains. + Collaborate with cross-functional teams to ensure smooth deployment and integration of the solutions. + Apply advanced knowledge and skills to solve highly complex engineering problems. + Work independently on critical systems or infrastructure components used by multiple applications. + Mentor and guide software engineers, providing technical assistance and leadership. + Effectively prioritize, delegate, and execute tasks in high-pressure environments. + Stay updated with the latest advancements in AI and machine learning technologies. **Preferred Qualifications** + Strong functional knowledge of Dynamics 365 Customer Service, including Omnichannel / Contact Centre capabilities. + Hands-on configuration experience in Dynamics 365, including workflows, forms, views, and business process flows. + Strong hands-on experience in Dynamics 365 Customer Service & Contact Center modules. + Good architecture experience with Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service) / CRM. + Experience designing and implementing Omnichannel for Dynamics 365 Customer Service, including routing, live chat, voice, and digital engagement capabilities. + Experience integrating D365 with Azure services. + Proficiency in Microsoft Dataverse, Power Apps & Power Automate, Azure Communication Services (ACS), Copilot Studio, Channel Integration Framework, CTI integrations via APIs, REST APIs, JSON, webhooks. + Assist in data migration activities including data extraction, transformation, and loading into the D365 CE platform, conduct unit testing and debugging of customizations. + Knowledge of D365 CE SDK and development tools such as Visual Studio and Azure DevOps. + Experience with integration tools and methods, RESTful APIs, and data migration. + Architect integration solutions using Azure Integration Services (Logic Apps, Service Bus, Event Grid, API Management). + Define integration patterns (REST, SOAP, event‑driven, batch) and manage connectivity with ERP, CRM, and external systems. + Strong command of Power Platform, Power Apps (Canvas & Model-Driven), Power Automate, Power Pages, Dataverse, Power BI exposure + Proficiency in Azure services (Logic Apps, Functions, Service Bus, Key Vault, Event Grid, Azure Storage). + Good understanding of SQL, data modeling, API frameworks, and service-oriented architecture. + Excellent problem-solving skills with a focus on scalability, performance, and maintainability. + Preferred Microsoft Certified Dynamics 365 Customer Engagement Functional Consultant Associate. **Posting Dates:** February 5, 2026 - February 18, 2026 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .