Job Title:

Lead Development Representative

Job Description

As a Lead Development Representative (LDR), you will play a crucial role in identifying new opportunities, optimizing partner-led leads, and accelerating low-value deals. Working closely with our channel ecosystem and inside sales teams, you’ll help drive efficient pipeline creation and improve the win rate across SMB accounts — ensuring we connect the right solution to the right customer, faster

A NEW CAREER POWERED BY YOU 

  

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then Lead Development Representative  position at Concentrix is just the right place for you! 

As a Lead Development Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. 

  

CAREER GROWTH AND PERSONAL DEVELOPMENT 

 

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. 

  

WHAT YOU WILL DO IN THIS ROLE

Provide accurate weekly/ monthly/ quarterly sales forecast

Mastery of product knowledge and technical understanding of services to assess client requirements

Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage

Manage external competitive pressures and handle objections to retain customers or win new customers

Manage high volume of customer contacts through phone and email each day – majority of communication is outbound

Work with your team and management to provide a professional experience during all interactions with customers and prospects

Maintain the customer management system (CRM) to ensure all relevant data is captured

Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts

Work with a team and report directly to a Sales Manager

YOUR QUALIFICATIONS:

1–3 years of experience in lead generation, sales development, or inside sales—preferably in a high-tech, SaaS, or B2B environment.

Proven success in generating leads and experience cold calling and presenting sales pitches. History of quota over-achievement. Outgoing and confident in inbound/outbound phone sales with a great phone manner

Excellent verbal communication and interpersonal skills.

Comfortable discussing technology topics. Understanding of SMB market dynamics and buying behaviors is a plus.

· Experience using Salesforce or equivalent CRM, plus outreach tools 

Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team

Collaborative attitude with a willingness to learn and adapt in a fast-paced environment. Thrive in a fast-paced, high-growth, rapidly changing environment

Organized and has pipeline management, time management skills and prioritization skills

Must reside in Greenville, South Carolina.

WHAT’S IN IT FOR YOU 

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with: 

The base salary range for this position is $18.49- $18.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.  

DailyPay enrollment option to access pay \"early,\" when you want it 

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more 

Health and wellness programs with trained partners to help promote a healthy you 

Mentorship programs that support your rewarding career journey  

A modern, state-of-the-art office setting with advanced technologies and a great team 

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support 

Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more 

REIMAGINE THE BEST VERSION OF YOU!   
 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” 

We accept applications on an ongoing basis.

Location:

USA Greenville SC - 2000 Wade Hampton - Genelco

Language Requirements:

English (Required)

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

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To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.