Description

The CX Support Coordinator is the documentation and standards backbone of Paragon’s customer experience design projects. This role supports the Lead CX Designer by compiling notes, maintaining documentation and templates, managing the CX asset library, and preparing polished deliverables for clients and internal reviews. By handling the organizational and standards side of CX work, the Support Coordinator helps ensure consistency, accuracy, and efficiency across all projects.

Key Responsibilities

•\tDocumentation & Standards

o\tMaintain and update CX project files, client notes, and deliverable checklists.

o\tFormat and produce presentation decks, diagrams, and reports from the Lead CX Designer’s direction.

o\tEnsure CX templates, guidelines, and style standards are correctly applied to all documents.

o\tTrack revisions and version control so the team is always working from the latest materials.

•\tAsset Library & Standards Management

o\tCurate and manage Paragon’s CX asset library — photos, case studies, diagrams, best-practice examples, and reference materials.

o\tKeep CX templates, guidelines, and standards current and accessible for the entire team.

o\tWork with the Lead CX Designer to update and distribute new or revised standards across pods.

•\tCoordination & Communication

o\tCompile meeting notes and distribute action items after client or internal sessions.

o\tCollect and organize client feedback, vendor specs, and reference materials for CX projects.

o\tPrepare visual boards, charts, or reference sheets to support client presentations.

o\tLiaise with Project Managers to ensure CX deliverables align with overall schedules and milestones.

•\tResearch & Insights Support

o\tConduct light research on competitors, retail trends, and customer behaviors to support CX strategies.

o\tHelp gather and organize data for customer journey maps and service blueprints (prepared by Lead CX Designer).

•\tProcess Improvement

o\tSuggest ways to streamline CX documentation, reporting, and asset management processes.

o\tAssist in building and updating internal libraries of CX assets, photos, and case studies.

Additional Skills & Qualifications

•\tAssociate’s or bachelor’s degree in business, Design Management, Communications, or related field (or equivalent experience).

•\t0–3+ years in a documentation, coordination, or design support role (retail, architecture, or consulting environment preferred).

•\tStrong proficiency in Microsoft Office/Google Workspace and Adobe Creative Suite (InDesign, Illustrator, PowerPoint).

•\tExcellent organization, formatting, and attention to detail.

•\tStrong written and verbal communication skills.

•\tCuriosity about customer experience and willingness to learn from designers.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Fort Worth, TX.

Pay and Benefits

The pay range for this position is $33.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Fort Worth,TX.

Application Deadline

This position is anticipated to close on Feb 16, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.