Lead Customer Service Representative
ManpowerGroup
Manpower is searching for a Customer Service Representative to join our team in Bridgeport, CT. The ideal candidate will have some lead experience along with Excel, MS Word, and other Microsoft products.
**Job Title:** Customer Service Representative
**Location:** Bridgeport, CT
**Pay Range:** $21.00 per hour
**Work Schedule and Hours:** Tuesdays through Saturday from 7am to 4pm
**What’s the Job?**
+ Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals
+ Maintain daily and weekly statistics for individual direct reports
+ Troubleshoot operational problems
+ Identify and analyze escalated problems and provides guidance to direct reports for resolution
+ Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction
**What’s Needed?**
+ 4 years of Customer Service experience with 1 year of team lead experience
+ Experience with Microsoft Office (Word, Excel, and Outlook)
**What’s in it for me?**
+ Contract to Hire
+ Weekly Pay
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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