Our client, a leader in customer service excellence, is seeking a Lead Customer Service Rep to join their team. As a Lead Customer Service Rep, you will be part of the Customer Service Department supporting a dynamic team of specialists. The ideal candidate will have strong leadership skills, exceptional problem-solving abilities, and a passion for customer satisfaction which will align successfully in the organization. **Job Title:** Lead Customer Service Rep **Location:** San Leandro, CA **Pay Range:** $23.00/hr **What's the Job?** + Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals. + Support the building and developing of an effective and high-performance team. + Maintain daily and weekly statistics for individual direct reports. + Analyze department results and troubleshoot operational problems. + Serve as point of escalation for transactions requiring advanced expertise to resolve complex customer issues and ensure timely follow-up and customer satisfaction. **What's Needed?** + 4 years of experience in a customer service role troubleshooting and handling complex transactions with 1-year team lead experience. + Experience with Microsoft Office (Word, Excel, & Outlook). + Strong customer service skills and the ability to satisfactorily resolve issues. + Solid ability to multitask with exceptional organizational skills. + Ability to thrive under pressure while delivering solutions that exceed customer expectations. **What's in it for me?** + Opportunity to lead and develop a high-performing team. + Engagement in a fast-paced, innovative work environment. + Career advancement opportunities within a supportive organization. + Work alongside a passionate team dedicated to customer satisfaction. + Be part of a company that values diversity and inclusion. **Upon completion of waiting period associates are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Supplemental Life Insurance + Short Term Disability Insurance + 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.