This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Lead Credit Services - Prior Debt

Do you have a passion for helping others? Looking for a Lead position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Credit Services - Prior Debt team!  

Spectrum maintains our more than 31 million customers connected by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too!  

Spectrum’s Credit Services team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem-solving skills.  You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.   

LOCATION

12238 Silicon Drive, Suite 129

San Antonio, Texas 78249

(near the intersection of IH-10/De Zavala Road)

BE PART OF THE CONNECTION

As a  Lead in our Credit Services - Prior Debt department, your focus is supporting the Credit Services team by handling questions and customer escalations. You’ll provide expert support when troubleshooting issues, answering complex customer inquiries, and assisting Managers with daily oversight. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other! 

WHAT OUR LEADS IN THIS DEPARTMENT ENJOY MOST

Identifying and presenting improvements for operational procedures and customer satisfactionAssisting with training and monitoring team membersStrengthening managerial skills and learning to delegate responsibilitiesUsing creativity to problem solveDepartment opens Monday - Friday

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: Related work: 4 years, Resolving difficult and escalated issues: 3 yearsEducation: High school diploma or General Educational Development (GED) Certification/DegreeTechnical Skills: Ability to analyze general business periodicals, professional journals, technical procedures, and governmental regulationsSkills: Excellent written and verbal communicationSchedule: Full-time (40 hours a week)

Preferred Qualifications

Ability to solve practical problems with a variety of concrete variables and limited standardizationKnowledge of the ICOMS and CSG billing systemsEffective organization and time management when multitasking

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companySupportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideasLearning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic careerTotal Rewards:See all the ways we invest in you—at work and in life

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CCO104 2026-69901 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13551 Business Unit: Customer Operations Zip Code: 78249

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.