Welcome page Returning Candidate? Log back in! LEAD COORD - VIP SERVICES Job ID 2026-44216 Category Marketing/Sales Job Type Regular Full-Time Overview

Under the direction of the VIP Services Manager, the incumbent is responsible for performing the daily operations of VIP Services and in addition assist in VIP Check In.

Responsibilities Daily work assignments of VIP Services staffReviews and coordinates updates for VIP Arrival/Departures throughout the property – Play evaluationProvides exceptional guest service that differentiates us from the competition.Responsible for quality, consistency, and presentation of all products delivered to guests.Adhere to the highest levels of guest service and ensure staff does same.Respond to special requests of guests, as well as guest complaints and inquiries in a calm, prompt, courteous manner.Develop department members’ knowledge and skills through education and trainingRunning and maintaining multiple report (Occupancy avail/comp criteria,Suites, Limo, Entertainment Pacing, Non-Zero)Assist with the Collections DepartmentEntertainment – Play evaluation, ticket assignments, meetings with box office, ticket distributionSpecial EventsKronos, Salesforce, 7 rooms (restaurants & beach rentals)Call center host request and distributing high end offers booked to Player DevelopmentPerforms other duties as assigned. Qualifications High School Diploma or equivalent and three (3) years experience in the hospitality industry or an equivalent combination of education and experience.

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ADDITIONAL REQUIREMENTS:

Must have knowledge of MS Office to include Word and Excel.Knowledge of LMS or similar software is preferred.Must be efficient in CMP preferred. Options Apply for this position onlineApplyShareEmail this position to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

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