Lead Contract Support Job ID 250424 Posted 09-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Accounting/Finance Location(s) London - England - United Kingdom of Great Britain and Northern Ireland Job Title: Lead Contract Support Contract/Dept: Finance Reports To: Account Manager Location: London / Hybrid **Job Purpose:** + To provide exceptional customer service and a comprehensive financial and administrative service through leadership of the Contract Support Team on contract. + Support the Finance Team with month-end and financial reporting. + It is key that the Lead Contract Support understands procedures, processes and operates them to the required standard, encouraging best practice across the business. **Key Tasks:** **Contract/Commercial** + To act as an initial point of escalation to assist with the control of all financial and commercial aspects of contracts. + To assist the Contract Support in the production of supporting financial information. + Build and develop relationships with key business and account stakeholders. + Invoice Pool Management. + Forecast with Account/Contract Manager. + Ensures Maintenance POs are created accurately and in a timely manner. + Attend and actively participate in monthly Contract Review meetings. + To undertake general office duties relating to the contract including correspondence and filing, minutes of meetings, preparation of reports and documentation, updating of electronic records, material ordering and administration, subcontractor's administration. **Finance** + Support the preparation, delivery and actively participate in monthly Contract Reviews. + Collating timesheets from engineers, chasing and checking quality of data. + S1/O1 reviews with Account/Contract Manager. + Subcontractor Schedule. + Manage/Support the Contract Support & Account Manager on Application billing preparation and billing of all Maintenance and Extra works. + Supporting the monthly forecasting for the account. + Creation and review of management reports such as P&L, WOM, Unbilled Revenue, Debt, OPO's. + Raising purchase orders in the absence of the Contract Support and ensuring that purchase orders are updated when changes are required. + Reviewing open Purchase Orders. + Manage the contracts submission of weekly reports to include WOM, Debt, Invoice Pool and OPO updates. + Drive high-quality financial performance to influence P&L result. **People** + Build a Contract Support Team and ensure team is effectively utilised. + Lead and develop a Contract Support, providing the necessary training and development to ensure effective delivery. + Lead the team performance through motivation and commitment. + Provide knowledge and understanding to coach and support others. + Hold Contract Support Team Meetings to share business updates and best practice. + Assist in conducting appraisals annually. + Culture carrier and promotes best practice. + Ensure people records such as new starters, leavers and any changes in staff are communicated to all relevant teams (e.g. Payroll, HR, BU Coordinator). + 1-2-1 calls with Contract Support + Provides coaching, training and support to new and existing contract support in the contract (e.g. A Super user for SI, WebQuote). + Overtime and expenses. **Building relationships** + Understand, anticipate and deliver customer (internal and external) needs while building effective relationships whilst optimizing contract performance. + Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility. **Processes, Procedures and Reporting** + To maintain, manage and update both manual and computer records via the site SI system relating to areas of which CLIENT are responsible. + To support the Account Manager with the management of on-site QHSE culture, reporting and initiatives Supplier Reviews, and management of key Vendor personnel. + Actively identify/implement innovation across the Contract to enhance performance and grow the team’s knowledge. + Ensure company policies and procedures are adhered to consistently throughout the Contract and Contract Support Team. + To drive the site statutory and contractual compliance. + Demonstrate knowledge of procedures and processes and deliver these to the required standard. + Deliver and maintain compliance through the required procedures and processes through the Contract Support Team. **Person Specification** **Essential** **Education** + Hold academic passes with at least GCSE Maths and English or equivalent. + Higher educational qualifications to ‘A’ level (or equivalent). **Desirable** + Higher educational qualifications; degree (or equivalent). + Accounting qualification or interest to move in an Accounting & Finance direction. **Skills** + Highly computer literate. + IT Skills to achieve key tasks and give the business a sound reporting base. + Superior written and verbal communication skills with strong oral presentation skills. + Capable of working in a matrix environment. + Organised and open to new ways of working to challenge inefficiencies. + Customer Service. + Communication. + Integrity. + Attention to Detail. **Desirable** + Formal training in the use of Excel **Knowledge** + Thorough understanding of business and customer-facing environments. + Understands the requirements of operating in a contract environment. **Experience** + Previous experience of a service industry role. + Been a part of a high-performing team. + Management skills to maximise the performance of staff working directly for them and others. + Operating systems such as Dynamics AX. **Aptitude** + Customer focus skills with a passion for customer service. + Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels. + Self-motivated and ambitious. + Results/task oriented, with attention to detail and accuracy. + Excellent time management and organisational skills. + Commitment to continuous improvement. + Ability to work as part of a team, as well as independently. + Calm manner, able to work under pressure and with changing demands and priorities. + Confidential and discrete approach. **Circumstances** The individual must be willing to undertake travel as the role/business requires. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)