Lead Contract Support Job ID 228624 Posted 19-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Accounting/Finance, Administrative, Customer Service Location(s) London - England - United Kingdom of Great Britain and Northern Ireland **Job Title:** **Lead Contract Support** **Contract/Dept: Finance** **Reports To: Account Manager** **Location:** **Hybrid** **Job Purpose:** To provide exceptional customer service and a comprehensive financial and administrative service through leadership of the Contract Support Team on contract. Support the Finance Team with month-end and financial reporting. It is key that the Lead Contract Support understands procedures, processes and operates them to the required standard, encouraging best practice across the business. **Key Tasks:** + Contract/ Commercial + To act as an initial point of escalation to assist with the control of all financial and commercial aspects of contracts + To assist the Contract Support in the production of supporting financial information. + Build and develop relationships with key business and account stakeholders. + Invoice Pool Management + Forecast with Account/ Contract Manager + Ensures Maintenance POs are created accurately and in a timely manner. + Attend and actively participate in monthly Contract Review meetings. + To undertake general office duties relating to the contract including: + Correspondence and filing + Minutes of meetings + Preparation of reports and documentation + Updating of electronic records + Material ordering and administration + Subcontractor's administration + Procurement **Finance** + Support the preparation, delivery and actively participate in monthly Contract Reviews + Collating timesheets from engineers, chasing and checking quality of data + S1 / O1 reviews with Account/Contract Manager + Subcontractor Schedule + Manage/Support the Contract Support & Account Manager on Application billing preparation and billing of all Maintenance and Extra works + Supporting the monthly forecasting for the account Creation and review of management reports such as P&L, WOM, Unbilled Revenue, Debt, OPO's + Raising purchase orders in the absence of the Contract Support and ensuring that purchase orders are updated when changes required. + Reviewing open Purchase Orders. + Manage the contracts submission of weekly reports to include WOM, Debt, Invoice Pool and OPO updates. + Drive high quality financial performance to influence P&L result. **People** + Build a Contract Support Team and ensure team is effectively utilised. + Lead and develop a Contract Support, providing the necessary training and development to ensure effective delivery. + Lead the team performance through motivation and commitment. + Provide knowledge and understanding to coach and support others. + Hold Contract Support Team Meetings to share business updates and best practice. + Assist in conducting appraisals annually. + Culture carrier and promotes best practice. + Ensure people records such as new starters, leavers and any changes in staff are communicated to all relevant teams (e.g. Payroll, HR, BU Coordinator). + 1-2-1 calls with CS + Provides coaching, training and support to new and existing contract support in the contract (e.g. A Super user for SI, WebQuote). + Overtime and expenses **Building relationships** + Understand, anticipate and deliver customer (internal and external) needs while building effective relationships whilst optimizing contract performance. + Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility. **Processes, Procedures and Reporting** + To maintain, manage and update both manual and computer records via the site SI system relating to areas of which CBRE are responsible. + To support the Account Manager with the management of on site QHSE culture, reporting and initiatives Supplier Reviews, and management of key Vendor personnel + Actively identify/implement innovation across the Contract to enhance performance and grow the team’s knowledge. + Ensure company policies and procedures are adhered to consistently throughout the Contract and Contract Support Team. + To drive the site statutory and contractual compliance. + Demonstrate knowledge of procedures and processes and deliver these to the required standard. + Deliver and maintain compliance through the required procedures and processes through the Contract Support Team. **Success Measures** Achievement of Business Unit / Contract KPIs in line with business requirements. **Person Specification** + Hold academic passes with at least GCSE Maths and English or equivalent. + Higher educational qualifications to ‘A’ level (or equivalent) + Higher educational qualifications; degree (or equivalent) + Accounting qualification or interest to move in an Accounting & Finance direction. + Highly computer literate + IT Skills to achieve key tasks and give the business a sound reporting base. + Superior written and verbal communication skills with strong oral presentation skills. + Capable of working in a matrix environment. + Formal training in the use of Excel, Word and presentation software packages + Thorough understanding of business and customer-facing environments. + Understands the requirements of operating in a contract environment. + Previous experience of a service industry role + Been a part of a high-performing team. + Operating systems such as Dynamics AX. **Skills** + Customer focus skills with a passion for customer service. + Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels + Self-motivated and ambitious + Results/ task orientated, with attention to detail and accuracy + Excellent time management and organisational skills + Commitment to continuous improvement + Ability to work as part of a team, as well as independently + Calm manner, able to work under pressure and with changing demands and priorities + Confidential and discrete approach + The individual must be willing to undertake travel as the role/business requires + Customer Service + Communication + Integrity + Attention to Detail Please Note: All details are provided for guidance only; they do not necessarily limit the responsibilities and accountabilities of the job. Full details of employment terms are provided within offers of employment, and appropriate policies within the Company. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)