Join our mission-driven Digital Channels team as a Lead Business Analysis Manager, where you'll spearhead the transformation of KYC onboarding processes for wholesale customers through cutting-edge digital services.

As a Lead Business Analysis Manager within the Digital Channels team, you will be responsible for gathering and analyzing business requirements and driving the implementation of key features to enhance our onboarding automation processes. You will work closely with product managers, development teams, and key stakeholders to ensure seamless product development and delivery. This role focuses on driving automation, enhancing technological and operational efficiencies, reducing cycle times and costs, and ensuring compliant data sharing and controls. We seek a proactive, strategic thinker who excels in ambiguous environments and possesses strong product management, analytical, and communication skills.

Job Responsibilities:

Collaborate with stakeholders to identify and analyze business requirements and translate them into actionable user stories.Perform detailed data analysis to identify opportunities for optimization and automation.Engage in ongoing discussions with cross-functional teams in Product Management, Compliance, Controls, Operations, and Engineering ensuring clarity, and to drive continuous improvement in customer onboarding experiences.Ensure that the backlog is continuously refined, updated and  aligned with business priorities and strategic objectives.Translate business requirements and develop solutions that inform test plans using appropriate processes and technology.Communicate effectively with stakeholders on feature status, risks, and dependencies, ensuring alignment with strategic objectives.Leverage subject matter expertise in driving conversations and/or influencing decisions with Business, Technology and functional partners.Support Product Owners in managing and refining the product backlog that enables the product roadmap

 

Required Qualifications, Capabilities, and Skills:

8+ years of Product Management/Delivery or Business Analysis roles within banking/financeProven expertise in business analysis, requirements gathering and data mappingFamiliarity with software development methodologies, especially AgileUnderstanding of programming skills like MFEs, APIs, JSON, Microservices, Kafka, Postman, etc.Knowledge of UX design and modeling.Advanced proficiency in Microsoft Office and other applications (Excel, Word, Visio, PowerPoint, Lucid, JIRA, Confluence).Experience with global projects and facilitation of remote workshops.

 

Preferred Qualifications, Capabilities, and Skills:

Subject matter expertise in KYC, AML, and Client Reference Data Strong analytical and critical thinking skills with a passion for creative problem-solving.Ability to work independently and open to sharing ideas and knowledge with as a part of a collaborative teamExcellent verbal and written communications skills that can be consumed at all seniority levelsAbility to lead and influence stakeholder groups and situations in order to progress initiativeProactive, adaptable and have an entrepreneurial mindset.Effective multitasking and adaptability to changing priorities and timelines

 

Work Schedule:  Monday - Friday in office

This role is not eligible for visa sponsorship