Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead BizOps Engineer

The Mastercard BizOps team is seeking a Site Reliability Engineer (SRE) who thrives on solving complex problems, building resilient CI/CD pipelines, and driving Mastercard’s evolution toward modern DevOps practices.
If this sounds like you, you’ll fit right in:
•\tDo you love understanding how systems work end to end and solving problems at their core?
•\tAre you passionate about automation and continuously improving CI/CD pipelines?
•\tDo you look for opportunities to eliminate manual effort and replace it with scalable, reliable automation?
Business Operations is at the forefront of Mastercard’s DevOps transformation. We lead through modern tooling, standardized best practices, and by partnering across development, quality, release, and product organizations. We’re looking for teammates who embrace change, challenge status quo processes, and push the boundaries of what’s possible through automation and engineering excellence.

Mission
BizOps serves as the production readiness steward for our platforms. We work closely with engineering teams to design, build, deploy, and operate high quality technology services. As a Site Reliability Engineer within BizOps, you will ensure:
•\tAvailability, resiliency, and performance of critical systems
•\tProactive monitoring, alerting, and self healing capabilities
•\tAutomated deployments, repeatable processes, and reduced manual toil
•\tOperational excellence embedded throughout the software delivery lifecycle
BizOps accelerates Mastercard’s DevOps journey by advocating for standards, enabling consistent operating models, and providing continuous feedback to improve product quality and customer experience.
We drive this mission through:
•\tStrong triage, incident management, and root-cause analysis grounded in understanding business impact
•\tA shift left mindset, partnering early in the development lifecycle to prevent issues before they reach production
•\tRigorous risk management and compliance oversight across all environments
•\tStreamlining and standardizing support processes to provide clear, centralized interactions for internal and external partners
•\tBridging product and operational priorities to ensure smooth delivery, reliable platforms, and delighted customers
Ultimately, BizOps aligns customer experience, product goals, and operational excellence. We continuously evaluate our run state and provide actionable feedback to enhance the reliability, performance, and usability of the applications we support.

Responsibilities
•\tDrive and enhance the full lifecycle of application services from design and architecture through deployment, operations, and continuous improvement.
•\tAnalyze platform ITSM activities to identify operational gaps, resiliency risks, and opportunities for engineering teams to improve reliability.
•\tPartner with development and architecture teams during pre production phases, providing guidance on system design, capacity planning, scalability, and launch readiness.
•\tMaintain production services by actively monitoring availability, latency, performance, and overall system health.
•\tScale and evolve systems sustainably through automation, continuous process improvement, and engineering best practices.
•\tLead and support CI/CD pipelines, ensuring high quality software promotion through automated validation, operational gating, and DevOps excellence.
•\tChampion a culture of sustainable incident response, including blameless postmortems and data driven remediation.
•\tTroubleshoot production events holistically by correlating issues across the full technology stack to reduce mean time to recover (MTTR).
•\tCollaborate effectively with a globally distributed team across multiple time zones and engineering hubs.
•\tMentor and coach junior engineers, promoting shared learning and technical growth across the team.

Qualifications
•\tBachelor’s degree in Computer Science or a related technical field involving coding (e.g., physics, mathematics), or equivalent practical experience.
•\tStrong foundation in algorithms, data structures, scripting, pipeline management, and software design.
•\tDemonstrated analytical and systematic problem solving skills with strong communication, ownership, and follow through.
•\tAbility to debug and optimize systems, automate repeatable tasks, and improve operational efficiency.
•\tExperience working with diverse stakeholders and making timely decisions in high pressure environments.
•\tProficiency in one or more of the following: Python, Go, Bash.
•\tInterest and experience in designing, analyzing, and troubleshooting large scale distributed systems.
•\tProven ability to work across development, operations, and product organizations to prioritize needs, build strong relationships, and drive automation.
•\tHands on experience with industry standard DevOps and observability tools such as Git/Bitbucket, Jenkins/XLR, Chef, Splunk, Dynatrace.
•\tExperience creating and managing efficient CI/CD pipelines that deliver high quality releases with minimal manual intervention.

All About You
•\tHigh energy, detail oriented, and proactive able to thrive in fast paced and dynamic environments.
•\tCapable of operating independently while remaining calm and effective under pressure.
•\tSelf motivated, with strong initiative and a results driven mindset.
•\tExcellent interpersonal, communication, and cross functional collaboration skills.
•\tDeep expertise in some of the following: Certificate Management, LDAP, Active Directory Services, Authentication/Authorization, Access Provisioning, PKI, Controls & Compliance.
•\tFamiliarity with SOAP and REST web services and related integration patterns.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.