Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead, Platform Engineer

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Distributed Platforms team is looking for a Lead Platform Engineer to join our Operations team to help drive automation and toil reduction across our processes and compute and storage products. You will also become a SME on how our products and services interoperate with each other and our customer applications, helping diagnose and resolve some of our most complex incidents. The ideal candidate is passionate about operational excellence, highly motivated, intellectually curious, analytical, and multi disciplined in technologies such as Linux, Vmware, Storage, Networking.

Role
•\tBe one of the regional leads for managing and supporting incident triage
•\tDrive standardization of processes, tooling and ways of working across core operational areas of Storage, Linux and VMware
•\tChampion and implement automation and toil reduction of operational work
•\tChampion and implement enhanced monitoring and observability across our core products and services
•\tMentor junior staff, challenge assumptions and influence change

All About You
The ideal candidate for this position should:
•\tExperience working in an operational role with knowledge of ITSM processes
•\tStrong technical experience across a broad range of compute and storage technologies like Linux, Vmware, Block, File and S3 Storage, Kubernetes, Pivotal Cloud Foundry
•\tStrong experience in wider technology areas like networking and load balancing
•\tKnowledge of technologies such as Kafka, Postgres, Redis, Tomcat
•\tExperience using monitoring and observability tools like Splunk, Aria Operations, Grafana
•\tExperience using automation tooling like Chef, Ansible, Jenkins and XL Release
•\tHighly skilled at problem solving and using data to drive decision making
•\tHighly skilled at thinking about problems holistically

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

•\tAbide by Mastercard’s security policies and practices.
•\tEnsure the confidentiality and integrity of the information being accessed.
•\tReport any suspected information security violation or breach, and
•\tComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.