Our client, a dynamic logistics provider, is seeking a Lead, Customer Service Representative - ONSITE to join their team. As a Lead, Customer Service Representative, you will be part of the operations team supporting delivery services. The ideal candidate will have strong communication skills, problem-solving abilities, and a professional demeanor which will align successfully in the organization. **Job Title:** Lead, Customer Service Representative - ONSITE **Location:** Tucker, GA **Pay Range: $19/hour** **Shift:** Must be available Friday and Saturday; First Shift: 6:00 AM - 2:30 PM or Second Shift: 12:00 PM - 8:30 PM **What's the Job?** + Monitor 30-40 daily routes and maintain direct communication with driver teams during deliveries. + Address driver performance concerns and escalate issues to contractor leadership as necessary. + Communicate with customers during in-home deliveries and de-escalate complaints effectively. + Direct driver teams returning from their routes and ensure compliance with check-in processes. + Serve as lead over CSR support staff during shifts, providing direction and support. **What's Needed?** + Fluent in Spanish and English, with the ability to communicate clearly in both languages. + 3+ years of experience in dispatch, field operations, or logistics, preferably in appliance or furniture sectors. + Strong phone presence, assertive yet calm under pressure, capable of influencing others. + Comfortable working in a warehouse environment with live driver communication. + Reliable and professional demeanor, as this is a customer-facing position. **What's in it for me?** + Opportunity to work in a fast-paced, innovative environment. + Potential for career advancement and personal growth. + Be part of a passionate team dedicated to delivering exceptional service. + Engage in real-time problem-solving and communication. + Contribute to a supportive workplace culture that values diversity. **Upon completion of waiting period associates are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Supplemental Life Insurance + Short Term Disability Insurance + 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.