WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. I. Job Summary Under general supervision, provides intermediate level data and work assessment, reporting, and process improvement within assigned areas of expertise. Provides intermediate level analysis in order to support and enhance overall department workflow, customer service, improvement and work quality. II. Essential Duties and Responsibilities + Performs data assessment, auditing, and trend analysis monitoring overall work flow to ensure consistent timely quality completion of department work + Prepares reports on data summaries, changes, and trends for use by management. Provides assessment and recommendations to management. + Recommends and implements changes, updates and processes for continuous improvement in areas of expertise. + Determines areas of risk as new or changed processes are implemented. + Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department. + Tracks issues to resolution within department and in partnership with other groups. + Evaluates current training methods and materials for assigned group, and recommend improvements. Reviews and creates training as needed. + Leverages automation and technology to streamline business processes, enhance operational efficiency, and enable data‑driven decision‑making. + Subject Matter expert for assigned functions. + Assists with special projects within assigned department or as part of cross-functional teams as required or assigned. + Other duties as assigned. III. Qualifications A. Required Qualifications + Bachelor's Degree (accredited) in Business Administration related or similar area of study, or in lieu of degree + High School Diploma or GED (accredited) and 4 years of relevant work experience. + 3 years of relevant work experience (in addition to education requirement). + Proficiency in Excel; Power BI; SharePoint; Smartsheet B. Preferred Qualifications IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. The expected base pay range for this hybrid position is $___ - $___. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply. Equal Opportunity Employer: Minority/Female/Disability/Veteran