Company DescriptionCareDx Inc. based in Brisbane California is a molecular diagnostics company focused on the discovery development and commercialization of clinically differentiated high value non invasive diagnostic surveillance solutions for transplant recipients. The Company has commercialized AlloMap a gene expression test that aids clinicians in identifying heart transplant recipients with stable graft function who have a low probability of moderatesevere acute cellular rejection. CareDx is also pursuing the development of additional products for post transplant monitoring of other solid organs that use a variety of technologies including next generation sequencing to detect donor derived cell free DNA to monitor the health of organs after transplantation. For more information please visit www.CareDx.com.Job DescriptionUnder the general direction of the Sr. Director Laboratory Operations the Laboratory Services Manager is responsible for managing technical and outreach activities related to collection processing and shipment of patient samples for testing at the CareDx clinical laboratory. This position will be responsible for ensuring the quality of the patient experience and quality of samples collected at partner draw sites as well as leading the operational development and implementation of initiatives intended to enhance the patient and healthcare provider experience with and utilization of CareDx laboratory services. Job duties will be accomplished through collaboration with Customer Care Sales Medical Affairs and Marketing as well as the CareDx clinical laboratory and the Laboratory Services group. The Laboratory Services Manager will manage the Laboratory Services Representatives. Responsibilities include but not necessarily limited to Support growth of CareDx product sales through management of sample acquisition activities and staff including oFacilitation of programs and services to maximize transplant center testing specifications per protocol oDraw site identification and transplant center draw site test ordering logisticspatient flow through oDraw site qualification set up and training monitoring sample and service quality issue follow up correction remediation and retraining Track and trend quality and service metrics same day shipping TAT patient projected versus actual testing frequency implement solutions to address issues individually and system wide Lead operational activities related to new sample collectionprocessing and appointment coordination initiatives Develop sample collection logistics and support materials for new products Manage collection and processing materials supplier updates and inventories of support materials lab services guide training materials etc Other duties as may be assigned QualificationsBachelors degree in biology clinical laboratory science or other related field MS in related field or MBA a plus 5 years experience in laboratory testing preferably in a clinicalmedical laboratory setting and or technical training 2 years experience managing technical field staff At least one year of account management experience in a diagnostics or medical device company preferred Ability to travel up to 30 including overnight and multi day travel Proven track record managing and launching projects distribution channels laboratory logistics or outreach clinics. Additional InformationBenefits amp Perks We provide Medical Dental Vision and Life Insurance Flexible Spending and Dependent Care Accounts Commuter Accounts 401k 3 weeks of vacation 5 days sick leave 1 personal floating holiday 9 paid holidays gym reimbursement yoga onsite ping pong foosball BBQs social hours and more Job LocationGoogle Maps requires functional cookies to be enabledIm interested Im interested