Laboratory Information Systems Director Job ID 251702 Posted 12-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Laboratory Services Location(s) London - England - United Kingdom of Great Britain and Northern Ireland CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management to serve commercial real estate needs of its clients worldwide. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. We are currently recruiting for Laboratory Information Systems Director to join our team on a permanent basis. Under general direction, responsible for the development of people, processes, and solutions delivered to the life sciences customer’s laboratory operations. Serves an account level representative, managing key performance indicators, vendor relationships, and compliance requirements. Oversees account-based issues, including management strategy, client relations, team building, and other key contractual strategies. ESSENTIAL DUTIES AND RESPONSIBILITIES + Manages, directs, and schedules day-to-day and long-range activities for defined Pharma Services scope and ensures that all programs and procedures of the Pharma Services staff are being properly implemented. + Reviews all work to ensure compliance with performance, safety, statutory, and regulatory requirements, as well as with all company policies, standards, and procedures. + Supports the development and administration of the Pharma Services budget. Reviews and approves all expenditures for tools, equipment, supplies, materials, and additional contract requirements. + Processes performance metrics; tracks, analyzes, and reports performance in terms of quality, safety, cost, and customer satisfaction. Takes corrective action to bring about required change and ensures contract requirements have been executed at a level above the specified standards. + Manages contractor specifications, problems/issues, performance, and administration. + Ensures supply of spare parts and consumables for in-scope Pharma Services. + Manages the day-to-day Pharma Services operations, ensuring all Pharma Services are provided in a cost-effective, safe, timely, and compliant manner in accordance with the approved budget and the contractual obligations specified by the customer's. + Maintains regular interaction with the client management and end-users to ensure open communication. Maintains an understanding of the on-going needs of end-users at each client site and communicates the business needs to management. + Optimizes the use of technology infrastructure to support service delivery and strategy. Identifies, tests, and implements 'leading edge' technology. + Performs other duties as assigned. Experience Required + Bachelors degree in business, engineering or chemistry. Master's degree preferred. Minimum of 8 years related experience managing in regulated laboratory and/or manufacturing pharmaceutical environments. + Knowledge of pharmaceutical, biotech, and medical device industry products and services. Knowledge of analytical instrument maintenance and / or laboratory technical services. + Previous supervisory experience + Must have appropriate license or certification where required by law. + Ability to comprehend, analyze, and interpret the most complex business documents. + Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. + Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. + Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. + Requires in-depth knowledge of financial terms and principles. + Reviews complex financial/business analysis and reports prepared by subordinates. + Ability to analyze the most complex business/financial data and develop innovative solutions. + Ability to solve advanced problems and deal with a variety of options in complex situations. + Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. + Draws upon the analysis of others and makes recommendations that have a direct impact on the company. + Ability to work well under pressure with a proactive approach to unusual occurrences. Requires good organizational skills, attention to detail and an openness to new ideas and procedures. About Us CBRE Global Workplace Solutions (GWS) As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values— respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)