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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

This position is responsible for executing and monitoring key labor‑related processes while ensuring full compliance with current labor regulations and internal policies. This role provides guidance to employees, resolves workplace issues, manages disciplinary cases, and maintains an active presence in operational areas. The specialist plays a critical role in fostering a strong organizational culture aligned with the company’s values and supporting daily HR operations with accuracy and professionalism.

What You Will Do

Employee Service Excellence: Provide timely, accurate, and empathetic support to employees regarding attendance, schedules, benefits, and workplace concerns. Manage and resolve payroll clarifications related to incidents, overtime, deductions, and schedule discrepancies. Oversee attendance control, justifications, and compliance on the production floor.  Administer on‑site services such as cafeteria and transportation ensuring service quality and employee satisfaction.

Decision-Making & Critical Thinking: Analyze labor-related data (absenteeism, turnover, disciplinary actions) to identify risks or trends.  Evaluate cases and propose solutions aligned with labor law, internal policies, and operational realities.  Document workflows, disciplinary cases, and incident reports to ensure clarity, traceability, and compliance.  Assess termination processes to ensure a legally sound and risk‑free execution.

Labor Relations & Union Interaction: Address workplace conflicts and employee complaints, ensuring objective investigation and corrective actions.  Prepare and manage disciplinary documentation including administrative warnings. Maintain effective communication with union representatives to address inquiries, resolve concerns, and ensure compliance with agreements.  Keep updated and legally compliant employee files supporting internal and external audits.

HR Operations Execution:  Execute personnel terminations following established processes to mitigate legal risks. Process employee promotions and role changes ensuring accurate system updates and compliance.  Maintain a constant physical presence in operational areas to monitor compliance and provide immediate support.  Support training sessions related to HR processes and systems.  Document and improve operational workflows, SOPs, and dependencies for labor-related processes.

Required Profile

Education: Bachelor’s degree in Human Resources Management, Business Administration, Industrial Engineering, or related fields.

Languages: Fluent English (essential for oral and written communication).

Working knowledge: In labor relations, employee relations, disciplinary management, or HR operational roles—preferably in manufacturing, logistics, or high‑volume operational environments.

What you Have

Strong presence on the production floor

Ability to manage high-volume operational environments

Process orientation and attention to detail

Confidentiality and ethics

Organization and follow‑up

Collaboration and teamwork

Technical Knowledge

Mexican labor law (LFT)

Union interaction and basic understanding of collective bargaining agreements

Disciplinary procedures and conflict management

Attendance and schedule management

Payroll incident clarification

Administration of cafeteria and transportation services

HR systems: Workday / SAP

Advanced Excel

Additional Information

Location: Reynosa, Tamaulipas facility.

Work Model: On site, Thursday to Sunday (7:00 AM – 7:00 PM)

Final details:

Caterpillar's Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age, or disability. In this company we do not request pregnancy tests or HIV tests as requirements for entry, permanence, or promotion in employment.

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social media.

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Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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