At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **​** **St Mary's Hospital -** **5801 Bremo Rd, Richmond, VA 23226** **Evening shift** **Summary of Primary Function/General Purpose of Position** The Lab Lead Support Services functions as department lead to coordinate daily operations of assigned areas in terms of staffing and workflow. The Lab Lead obtains specimens, assists with processes for testing and referral testing, performs waived and select testing, and assists with daily scheduling, data collection inventory, and troubleshooting sample and customer issues. **Essential Job Functions** • Coordinates workflow related to all aspects of laboratory support services to include processing, phlebotomy, specimen transport, supply distribution, patient registration, and customer service. • Performs all duties of phlebotomists and processors as needed. • Monitors Lab Information System (LIS) reports and logs for compliance to assure pre-analytical processes are of highest quality. • Assists leadership with department needs. • Manages quality assurance documentation of personnel as needed. • Provides oversight for scheduling and timekeeping. • Implements policies and procedures as relates to specific area. • Oversees training and orientation of personnel. • Maintains standards of accreditation for The Joint Commission (TJC) and The College of American Pathologists (CAP) for specific area. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. **Licensing/Certification** Phlebotomy Certification (required if lead of phlebotomy) **Education** High School/GED (required) Associates, Allied Health Sciences, Phlebotomy with additional coursework (preferred) **Work Experience** Previous experience in a laboratory setting (preferred) Previous experience in leadership position in customer service environment (preferred) 3 years phlebotomy experience with EKG experience (preferred) **Skills & Abilities:** Ability to provide quality, error-free work in a fast-pasted environment Engage with staff and patients in a professional manner Strong interpersonal communication and organization skills As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. **What we offer** + Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) + Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts + Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders + Tuition assistance, professional development and continuing education support _Benefits may vary based on the market and employment status._ All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com