Our client, a leading technology services provider, is seeking a L3 Production Support to join their team. As a L3 Production Support, you will be part of the IT department supporting critical production services. The ideal candidate will have strong analytical skills, excellent problem-solving abilities, and a collaborative mindset which will align successfully in the organization. **Job Title:** L3 Production Support **Location: Charlotte, NC (Hybrid - 3 days Onsite)** **Pay Range: $65.06 per hour** **What's the Job?** + Drive production triages and resolve complex technical issues independently. + Utilize strong technical and analytical skills to determine root causes of incidents. + Analyze historical trends and current conditions to pinpoint technical issues. + Write SQL queries to extract and analyze data effectively. + Collaborate with cross-functional teams to enhance application performance monitoring. **What's Needed?** + 3-5+ years of IT experience in Production Support Services. + 2-4+ years of experience in application development, particularly with Java and RESTful services. + Strong experience in a Linux environment and analyzing log data using Splunk. + Proficiency in using application performance monitoring tools like Dynatrace. + Ability to perform root cause analysis for complex technical incidents. **What's in it for me?** + Opportunity to work in a dynamic and innovative environment. + Engage with a diverse team of professionals committed to excellence. + Enhance your technical skills and knowledge through hands-on experience. + Contribute to impactful projects that drive business success. + Be part of a culture that values collaboration and continuous improvement. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.