L2 TAC Technical Support Engineer

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

This position is part of  TAC (Technical Assistance Center), to support customer reported issues on our networking platforms. As part of the team you will:

Support our products, working directly with our highly knowledgeable customers and partners Take ownership for problem resolution, problem reproduction and escalationTroubleshoot hardware and software issues, simulate customer’s HPE networking environment in TAC lab in order to replicate the problemBe a customer advocate for timely resolution. Timely engage next level with adequate information on the issue, impact details, troubleshooting/analysis done and customer expectationProper and continual documentation of issues, customer network environment/topology, impact (business and technical), troubleshooting done, findings and RCABe a fast learner and keep pace with newer technologiesShare knowledge via writing knowledge base articles

Requirements:

Role requires B.E. in Electronics Engineering or Computer Science or equivalent1+ years of experience on Troubleshooting, implementation and support of IP networks (preferably enterprise and/or datacenter)Experience in directly interacting with customers (globally) highly desiredExcellent in English (verbal and written). Any other European language is a plus

Primary Skills:

Excellent communication (verbal and written) skillsCustomer management skillsWell organized and capable to work with Case Management systems Familiar with Linux operating systems, understand file system and advanced commands

Understanding and troubleshooting exposure of:

IP Packet flow, OSI layers, TCP/IP, IPv4/IPv6 addressingUtilities like Ping, Traceroute, etc, and usage of filtersIP routing protocols (BGP, OSPF, ISIS, RIP)Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, LACP)High availability features like, VRRP, Graceful-Restart, Multichassis stackQOSUnderstanding of Security technologies: IPSec, UTM, DDos, etc.Knowledge of Syslog protocol Knowledge of application layer protocols (SNMP, DNS, DHCP)Platform knowledge: Juniper, Cisco, Alcatel or Huawei Basic tool knowledge: Traffic generators (Ixia, Agilent)/ traffic simulators, Protocol analyzers, testers etc.Preferred certifications: CCNA or above, JNCIA-Junos or above

#LI-Hybrid

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#romania#networking

Job:

Engineering

Job Level:

TCP_02

    

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.