Our client, a leader in the financial services industry, is seeking a Level 2 Production Support Specialist to join their team. As a Level 2 Production Support Specialist, you will be part of the Payments Platform Support Team, providing critical support for essential financial systems. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a collaborative mindset, which will align successfully within the organization. **Job Title:** Level 2 Production Support Specialist **Location:** Kennesaw, GA **Pay Range:** $40 - $44.18 per hour (Only W2) **What's the Job?** + Provide specialized support for transaction authorization applications and payment platforms. + Triaging and resolving production issues while managing incidents effectively. + Create complex reports and ensure stability for applications such as Zelle, Bill Pay, and Real Time Payments. + Collaborate with external vendors to enhance service delivery and support. + Maintain detailed documentation of processes to improve team efficiency. **What's Needed?** + 3+ years of experience in Level 2 Production Support or a similar role. + Proficient in incident management, root cause analysis, and problem resolution. + Strong verbal and written communication skills with the ability to articulate impacts to key stakeholders. + Experience using monitoring and reporting tools, including Splunk and SQL. + Familiarity with ticketing systems such as Remedy and ServiceNow. **What's in it for me?** + Opportunity to work in a dynamic and supportive team environment. + Engagement with cutting-edge financial technologies and applications. + Professional growth and development opportunities. + Collaborative culture that values diverse perspectives and ideas. + Chance to make a significant impact on critical financial systems. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.