Our client, a leader in technology services, is seeking a L2 Production Services Lead to join their team. As a L2 Production Services Lead, you will be part of the Production Services team supporting critical operations. The ideal candidate will have strong communication skills, effective documentation abilities, and a broad understanding of technical principles which will align successfully in the organization. **Job Title:** L2 Production Services Lead **Location:** Charlotte, NC **Pay Range:** Competitve **What's the Job?** + Manage problem and incident resolution to ensure seamless operations. + Oversee release and deployment processes while ensuring operational readiness. + Conduct application monitoring and service analytics to drive performance improvements. + Identify vulnerabilities and opportunities for enhancement in production services. + Provide leadership and strategic direction on technology issues impacting business objectives. **What's Needed?** + Experience in incident management and problem management. + Strong knowledge of Linux/Unix and SQL scripting. + Proficiency in Oracle DB and cloud technologies. + Expertise in payment and merchant technology regulations. + Ability to perform complex troubleshooting and provide technical support. **What's in it for me?** + Opportunity to work in a dynamic and collaborative environment. + Engage in challenging projects that enhance your technical skills. + Be part of a team that values innovation and continuous improvement. + Gain exposure to cutting-edge technologies and industry best practices. + Develop your career in a supportive and inclusive workplace. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.