Job Title:

L&D Instructional Design/Development

Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.

The Sr. Specialist, Instructional Design is responsible for managing end-to-end processes as lead designer to effectively design and develop adult classroom facilitator-led and self-paced materials. This position manages training materials, including new-hire, continuing education, or maintenance needs to support client or internal programs and ensure superior workforce preparation.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

Essential Functions/Core Responsibilities            

Develop and maintain training materials for participants and facilitators, containing learning objectives, activities, content based on top call drivers, and performance measurements            Collaborate with peers to propose creative learning solutions when developing training materials for different audiences            Identify and provide improvement recommendations to lesson specifications, including, but not limited to, suggesting alternative delivery methods/approaches             Interact and lead discussions with multiple key stakeholders to solicit input on the needs of the program and vision for classroom delivery strategies            Mentor peers by conducting peer reviews for other Instructional Designers            Lead learning initiative projects while driving consistency within the core team members            Create onboarding material, a development SharePoint site for content creation, and other supporting documentation for projects            Lead or collaborate with business stakeholders for analysis and build a redesign curriculum map as needed (for example, changing the overall flow based on top call drivers to improve efficiency or reduce training time)            Lead Trainer the Trainer teach backs (course demo); synthesize, clarify and follow-up on feedback            Oversee implementation, organize and consolidate feedback from multiple sources, conduct performance analysis to validate effectiveness of training material post-development, and update the material accordingly            Request/access, read and interpret reports to perform analysis, including trending performance gaps and recommending a learning solution            Actively research and stay current on industry trends to recommend innovative techniques to improve the current standards            Provide additional support or act as a backup to the Instructional Design Manager when he/she are out of the office, including, but not limited to:Oversee, coordinate, prioritize, assign, and monitor work assignments among team members within targeted effort hours and timelinesLead problem resolution and escalations, and guide team members to use critical and creative thinking to identify and apply sound business solutions to achieve customer satisfaction\"            

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

         

Concentrix is a great match if you:         

Bachelor's Degree in related field from a four-year college or university with 3 - 5 Years of Experience preferred            Sense of professionalism and ability to develop relationships.            Strong attention to detail.            Self-starter, sense of urgency, and works well under pressure, ability to take initiative            Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.            Proficient in  Microsoft Office.            Strong communication skills, both written and verbal.            

            
Additional Requirements:            

Proficient in content development tools (ex: Adobe Captivate, Articulate 360 and Vyond)            Proficient in photo and audio editing software (ex: Photoshop, Illustrator, MS Paint, Adobe Audition and Audacity)            Effective presentation skills, including creative training techniques and adult/accelerated learning techniques            

            
Career Framework Role            

Has developed professional expertise and has a number of years of work experience; Proficient in applying company policies and procedures to resolve a variety of issuesExercises judgement and reviews a variety of factors to analyze situations or data and recommend solutions to complex problems.Combines information with growing experience and functional knowledge to recommend ways of improving current processes. Uses subject matter knowledge to recommend solutions to a variety of problems. Often works independently; receives minimal guidance

            
Disclaimer            

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.             

            

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

Power the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

GTM Work-at-Home

Language Requirements:

English (Required)

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents