At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This role primarily involves managing and conducting daily quality assurance activities for merchant onboarding. The successful candidate will support the business in building and maintaining a streamlined operational process, workflow, and service level within Global Merchant & Network Service Taiwan, particularly in relation to merchant onboarding. The role requires ensuring compliance with various regulations and internal policies, such as GMAP, AML, JCIC, and PDPA, and involves joint procedures between AMEX and NCCC.

Responsible for “Merchant on Boarding” process such as managing Merchant Card Acceptance Form (MCAF), conducting daily Know Your Customer (KYC) and Anti-Money Laundering “AML” activities such as: “identify article of incorporation”, “bear share”, “Beneficial Owner”, conduct HRSAR and Sanction Screening for PEP/RCA/SAR.  …etc.Manage/monitor/conduct activities to assure all programs and activities adhere to regulations, policies, and relevant guidelines.Report any exceptional cases for further review.Responsible for maintaining and optimizing a robust plan and process for Know Your Customer (KYC) and merchant on boarding process between GMS and NCCC.Respond to the requests and queries where merchant on boarding is related.Assist on leading various projects to build a robust operational environment to support coverage growth initiatives.

Minimum Qualifications

University graduated or above.2 – 3 years working experience in financial industryAble to run the business independently.Sales support or customer dealing experience will be a plus.Computer skill (Word, Excel, PowerPoint, Chinese typing twenty words / minute above)Able to communicate with colleagues in English.Effective communication skillInitiative-taking to achieve the goal.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.