North America Wholesale Know Your Cusomter (KYC) Operations (WKO) is searching for an exceptional leader to manage the KYC middle office and production teams, supporting Markets & Platform Sales. As an Executive Director on the KYC leadership team, you will lead a team who is integral to client engagement and the fulfillment of AML/KYC requirements for both new client onboarding and periodic renewals, working closely with clients and sales partners in the Markets & Platform Sales business. You will act as a dynamic leader who can build strong stakeholder relationships, efficiently manage a diverse workload with clear transparency, and communicate complex KYC requirements and process needs effectively. The ideal candidate will also be skilled in building a top-tier client service team, ensuring excellence in all operational aspects.

 

Job Responsibilities:

Ensure timely periodic renewal and onboarding of new clients, delivering a seamless client experienceDevelop and execute strategies for process re-engineering and transformation within the KYC functionCultivate strong relationships with business partners, desk heads, compliance teams, and other stakeholders to enhance collaboration and supportAnalyze current KYC processes to identify inefficiencies and implement improvements to enhance productivity and qualityFoster sustainable KYC practitioner skills at the leadership level, instilling habits that emphasize attention to detail and operational excellenceCoach and elevate the existing team to new heights, attract and retain top talent to strengthen the team, and support robust performance management practicesEmploy a data-driven approach with a relentless focus on improving key performance indicators related to quality, timeliness, and client serviceSpearhead special projects, including remediation efforts and others, as directed by regulators, internal audits, and other authorities

Required qualifications, skills and capabilities:

Strong client focus and interpersonal leadership, partnership and influencing skillsAbility to effectively communicate complex policy and operational concepts to both senior management and junior operational staffAbility to interpret and apply regulatory and compliance policies and procedures when establishing guidelines, metrics, and processesAbility to engineer and enhance operational processes

Preferred qualifications, skills and capabilities:

Strong understanding of markets products and how it effects AML and KYC considerationsSignificant experience in securities operations, compliance, audit, or management experience, preferably in Corporate & Investment BankingBS/BA Degree; MBA or other graduate degree is a plus10+ years relevant experience in AML/KYC operations management