Join us as a Vice President of KYC Operations and be the linchpin in our client due diligence process, partnering with front office teams to uphold the highest standards of compliance and client satisfaction!

As a Know Your Customer (KYC) Operations Vice President within the KYC Operations team, you will oversee the team responsible for executing the client due diligence process and managing the KYC program in compliance with governmental regulations. You will collaborate closely with the front office team and their clients to gather and verify the necessary information for completing the due diligence process and facilitating account openings. Additionally, you will establish and maintain reporting systems to ensure adherence to regulatory and company standards, and oversee the completion of remediation and action plans as required.

 

Job Responsibilities:

Manage daily work assignments and priorities, ensuring goals and Service Level Agreements are consistently metManage the team’s performance against Key Performance Indicators and objectives while analyzing metrics to identify opportunities for improving the overall client experienceInvestigate and resolve escalated client onboarding issues through effective collaboration with functional partners, regional business managers and client-facing teamsCommunicate with Business Managers and Private Bankers regularly to ensure client onboarding expectations are metOversee talent recruitment, training and career/performance development of team membersIdentify opportunities to improve processes and tools through engagement with transformation partners

 

Required qualifications, capabilities and skills:

Continuous innovative mindset, questioning conventional ways of managing the business and driving change to improve processesAbility to adapt to a rapidly changing business and technological environmentAbility to influence and collaborate with stakeholders and functional business partners using effective communication and interpersonal skillsStrong sense of accountability and ownership over quality and best practices to ensure an optimal client experienceWillingness to proactively address conflicts and escalate issues with a risk and controls mindset

 

Preferred qualifications, capabilities and skills:

5+ years of relevant experience, preferably within a financial services, operations or compliance fieldPrior managerial experienceExperience in client onboarding, account opening, underwriting, documentation analysis or related fieldBachelor’s degree or equivalent experience preferredAnti-Money Laundering or Know Your Client background a plus