Company Overview: 
Ramp Logistics is a global fulfillment solution, trusted by brands for over 20 years to ship customer orders with consistency, speed, & ease. Delivering peace-of-mind, one order at a time. We help our brands simplify & navigate the complexities of their entire supply chain, from factory to customer. 

Position: Key Client Success Coordinator 

Compensation: $26.00 - $30.00 Hourly Rate

Job Description: 

The Key Client Success Coordinator is a highly visible role within our business, serving as the primary point of contact for our key clients. The Key Client Success Coordinator monitors warehouse activity to ensure shipping targets are being met, to build understanding and to ensure client expectations are fulfilled. From the point of view of our clients, our Client Success team is Ramp Logistics. 

Core Responsibilities & Duties: 

Monitor shipping and receiving activity to ensure compliance with service level agreements (SLAs) and work specifications

Respond to client email and phone inquiries 

Develop and manage client relationships

Track and follow up on outstanding client requests to ensure timely resolution 

Initiate claims and investigations with internal departments and external vendors on behalf of clients

Contribute to continuous improvement efforts to deliver better service to clients over time 

Manage special projects requested by clients, coordinating with internal departments and external vendors where needed 

Investigate mis-ships, or other issues that may arise 

Follow up with the operations team to ensure client’s orders are shipping accurately and on-time 

Develop an understanding of your client’s vendors, including but not limited to their routing instructions, packing requirements, ect. 

Develop a strong understanding of your client’s brand as a whole and use higher level thinking to help them accomplish their yearly goals and grow their brands through successful fulfillment 

Other duties as assigned 

Job Requirements & Qualifications: 

At least 1-2 years’ experience in a customer service or customer-facing role

Strong written and oral communication skills

Strong organizational and planning skills

Teamwork and collaboration skills, ability to interact at all levels of the organization

Problem-solving ability 

Ability to quickly learn new software and reporting tools 

Ability to effectively manage multiple priorities in a dynamic, fast-paced environment with strict deadlines 

Maintain a positive, customer-centric mindset focused on solutions 

Experience working with WMS systems or ERP systems (such as Manhattan or Netsuite) 

Experience working within a 3PL fulfillment service specializing in apparel and footwear 

What We Offer: 

Competitive base salary 

Paid time off within the first year of employment, sick time and holidays 

Company provided life insurance 

Health, vision, and dental insurance options 

Commuter benefit plan 

Optional supplemental life insurance 

401(k) 

Wellness program 

A great place to work with a terrific culture 

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