Key Account Specialist

Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

Career development with an international company where you can grow the career you dream of.

A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
This position works out of our Kuwait location in the Nutrition division.

About Nutrition Division

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® – to help get the nutrients they need to live their healthiest life.

The Key account Specialist is responsible for handling the most important customer accounts in a company. These accounts make up the highest percentage of company income, and the key account specialist must build and maintain a strong relationship with the customer. They will be the lead point of contact for all key matters, anticipate the customer’s needs, work within the company to ensure deadlines for the customer are met, and help the customer succeed. The key account specialist will also bring in new business from existing customers or contacts and will develop new relationships with potential customers

Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition

Acquiring a thorough understanding of key customer needs and requirements

What You'll work on

Develop and maintain strategic long-term trusting relationships with key accounts to accomplish organic growth and long-term company objectives 

Developing a complete understanding of key account needs

Anticipating key account changes and improvements

Resolving key accounts issues and complaints

Managing communications between key accounts and internal teams

Strategic planning to improve accounts results

Establishing and overseeing internal budgets with the company and external budgets with the accounts

Working with sales team, advertising, logistics, marketing, and team members from other departments dedicated to the same accounts to ensure the highest quality of service are being delivered and all accounts needs met in a timely manner

Collaborating with the sales team to maximize profit by up-selling or cross-selling

Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

Analyzing accounts data to provide customer relationship management

Gather, report and communicate customers' feedback on service, technology and product delivery

Measure, track and analyze key account metrics

Keep abreast with industry and market trends and best practices

Effectively Plan & Execute Direct to Consumer Activities at KA’s – placement of In-store promoters, Display and Merchandising, Primary & Secondary Placements, Gondola & POSM Placements etc.

Develop solutions to resolve claims or specific issues raised by the KA’s.

Regularly track the execution of KAP and impact of activities and performance of Abbott @ KA, forecasting, stock management & DOH Management at each KA, measure ROI and monitor financial viability of the KA.

Required Qualifications:

Bachelor degree of Pharmaceutical, Vet, Dentistry or Medical are required

5 years relevant experience in Kuwait

Strong track record and relevant KAM experience

Strong negotiation and analytical skills 

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.