Position Summary

Why join our team?

Join the “World’s Best Employer” (Forbes’ annual list) and work within a team striving to lead the way for innovation within the instore Home Entertainment & Appliances experience. As a business we have continued to go from strength to strength and you would be key to delivering the best in the World instore Customer Experience and Execution.

Role Purpose
The Junior Retail Experience Manager supports the delivery of best-in-class in-store experiences through flawless execution, attention to detail, and strong operational support.
This role works closely with Senior Retail Experience Managers to ensure activations are delivered on time, to standard, and maintained across key retail partners.

This is a hands-on role designed to build strong foundations in retail execution, project coordination, and stakeholder management.

Role and Responsibilities

Key Responsibilities

Execution & Store Standards

Support the delivery of in-store activations, promotions, and retail executions, ensuring they are implemented on time and to agreed standards.

Conduct regular checks to ensure installations, layouts, POS, and messaging are correctly implemented and well maintained.

Identify execution issues in store and proactively escalate or resolve them.

Support updates to store layouts and displays to maximise visibility and customer engagement.

Retail & Space Support

Assist in maintaining Samsung visibility and presence within agreed retail spaces.

Support space compliance checks to ensure fixtures, products, and messaging align with agreed plans.

Work with internal teams and partners to ensure retail spaces remain clean, premium, and customer-ready.

Project Coordination

Support the coordination of multiple retail projects, tracking actions, timelines, and deliverables.

Maintain project trackers, installation schedules, and status updates.

Liaise with agencies, installers, and internal teams to support smooth delivery.

Help identify opportunities to improve efficiency, consistency, and execution quality.

Insight & Reporting

Support the collection of store feedback, execution insights, and competitor observations.

Assist with basic reporting on execution status, store compliance, and performance trends.

Use insights to recommend small improvements to execution and customer experience.

Stakeholder Collaboration

Build strong working relationships with internal teams, agencies, and retail partners.

Support Senior Managers in preparing materials, updates, and presentations for stakeholders.

Attend meetings and store visits to build commercial and retail experience.

What We’re Looking For

Skills & Attributes

Strong attention to detail and pride in high-quality delivery.

Organised and methodical, with the ability to manage multiple tasks at once.

A proactive mindset – spots issues and takes ownership to fix them.

Good understanding of retail environments and shopper journeys (or strong desire to learn).

Comfortable working with data, trackers, and basic performance metrics.

Clear communicator, confident working with multiple stakeholders.

Curious, motivated, and eager to build a career in retail experience and execution.

Experience & Background

Early career experience in retail, merchandising, field marketing, or project coordination.

Exposure to store execution, retail operations, or agency coordination is desirable.

Strong Excel / PowerPoint skills preferred.

What Success Looks Like

Retail activations are delivered on time, to standard, and consistently maintained.

Execution issues are identified early and resolved quickly.

Senior team members can rely on you for accurate tracking, follow-up, and support.

Positive feedback from internal teams, agencies, and retail partners.

Continuous improvement in execution quality and operational efficiency.

Development & Growth

This role offers clear progression into a Retail Experience Manager position. You will gain:

Hands-on experience delivering national retail activations.

Exposure to senior stakeholders and retail leadership.

Development in project management, execution standards, and retail insight.

Coaching and mentoring from experienced Retail Experience Managers.

A defined pathway into more strategic ownership and responsibility.

Skills and Qualifications

Benefits of working at Samsung include

Hybrid working - 3 days in the office and 2 days at home per week

Bonus scheme linked to individual, team and company performance

Three volunteering days each year

Holiday - 25 days plus bank holidays and an additional day off for your birthday

Access to discounts on a wide range of Samsung products

Access to a discount shopping portal

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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