Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
We are seeking a motivated and talented Junior Engineer to join our global team. As a Jr. Engineer, you will work closely with our development and support teams to ensure the successful implementation and maintenance of PEGA Customer Service applications.
Role would be a hybrid setting of 2-3 days in our East Hanover, New Jersey office
Responsibilities:
Assist in the development of new features and enhancements.
Translate business requirements into design/application builds.
Collaborate with the development team to design, configure, and implement PEGA solutions. Lead the implementation of best practices in PEGA architecture, design, and coding.
Review technical requirements and provide recommendations for PEGA configuration and integration. Critically review the work of Development and support team members.
Ensure delivered work meets technical, functional, performance, and business requirements, adhering to best practices as defined by the team, organization, and industry standards.
Participate in code reviews and ensure adherence to best development practices.
Troubleshoot and resolve issues related to PEGA applications.
Work closely with the support team to address user inquiries and incidents.
Lead development activities with an advanced understanding of PEGA Customer Service framework.
Analyze, identify, and log enhancements/bugs for PEGA Customer Service.
Communicate effectively with Project and Product management.
Work independently and as a member of a team.
Manage and execute PEGA deployments efficiently.
Demonstrate experience and desire to work in a global offshore/onshore model Familiarity with global application support and maintenance.
More about this role
Technical Skills:
Bachelor’s degree in computer science, Engineering, or related field.
PEGA CSA (Certified System Architect) certification.
Minimum 3 to 5 years of experience in PEGA Customer Service framework.
Possess in-depth knowledge of PEGA Customer Service, KM and Messaging V8.8 or above.
Strong understanding of PEGA architecture, configuration, integration, and best practices.
Understanding of Knowledge Management systems and article creation
Experience with Pega's digital messaging components and omni-channel capabilities.
Understanding of AI-powered features like chatbots and virtual assistants in Customer Service applications.
Familiarity with AI LLM, RAG / prompt engineering concepts.
Integration and Cloud Capabilities:
Understanding of API-first approach for system integrations.
Experience with digital messaging integration across multiple channels (live chat, social media)
Familiarity with telephony system integration (Pega Call).
Basic understanding of cloud infrastructure concepts and deployment patterns.
Experience with containerized applications and cloud-native services.
Support and Automation Skills:
Familiarity with dynamic diagnostics and troubleshooter configuration.
Experience with automated testing and quality assurance practices.
Other
Exhibit excellent communication, collaboration, and problem-solving skills.
Ability to work independently and as part of a team.
Strong analytical and troubleshooting skills.
Experience in the Food Industry domain is highly preferred.
Compensation:
The base salary range for this position is $95,100 to $130,800; the exact salary depends on several factors such as experience, skills, education, and budget. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results.
In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.
The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.
Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.
For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal
Job TypeRegularSoftware & ApplicationsTechnology & Digital