Position Purpose:                                                                

Vendor Management is responsible for delivery of third-party services under contract which maintain IT assets in the store, logistic, and corporate locations.  As a Vendor Manager you will be expected to cultivate relationships with internal business and IT peer organizations, understand business needs, produce a set of requirements and expectations, identify an effective service provider / solution, produce a statement of work, negotiate service contracts, create and maintain accurate expense budgets, manage and maintain services and run rates to meet the ongoing Day 2 requirements of the business.  A Staff level associate is expected to have a deeper knowledge of associated processes, mature communication skills enabling interactions with all levels of the business, proper levels of situational awareness, ability to mentor junior level associates, manage daily and project related workloads with minimal supervision, produce a quality work product that is accurate, concise, and ready for review with minimal adjustment.

 

Key Responsibilities:

 

Relationship Management:

Effectively develop and grow relationships to enable and maintain support of IT Assets and ServicesIT:  Device Engineering, Technology Deployment, Project Management, Device Repair, Technology Support Center, etc. to support technology introductions, deployments, maintenance, and management effortsBusiness:   Store, logistics, and corporate peer groups to develop support requirements as required to meet business needsProcurement:  To facilitate negotiations of appropriate contract terms, conditions, and services compliant with Home Depot standardsLegal:  To ensure Home Depot agreements meet legal requirements set by the Home DepotSecurity:  To ensure systems and services meet security requirements set by the Home Depot

 

Contract Management

Proficient in contract negotiations and RFP / RFI process.Ability to work with Procurement, the business, and other teams to capture and represent requirements in a contractual agreementEnsure services are contracted to provide optimal service, efficiency, and value (cost favorability while meeting the needs of the business are met)Ensure key contractual conditions are included and maintained in Home Depot's best interestEnsure tracking and timely renewal of agreements for assigned partners / all contracts are maintained in an effective and timely mannerEnsure current copies of contracts including amendments / SOWS / Attachments are in a common repository / readily available - update and maintain audit sheets for ease of tracking

 

Vendor & Service Delivery Management

Manage assigned partners and services - maintains and nurtures relationshipsHave a working knowledge of contracted vendor responsibilities and services being provided to Home DepotProactively manage SLAs / vendor performance to ensure service levels are being met (this includes all services being performed by the vendor that are in scope to maintain devices supported - PMs, etc.)Ensure inventory (Vendor and Home Depot maintained) are managed and maintained to expected service levelsProcurement, Inventory, and Replenishment Management:  Effectively manage Home Depot and third party's ability to maintain inventories to ensure proper support and avoid out of stock / delayed service events.Update tracking / audit list of devices supported, performance, and financial tools on a regular cadence (monthly at a minimum)Handle Escalations of assigned services – have processes and procedures defined and documentedEngages vendors as needed to resolve or proactively remediate issues;Ensure coverage of assigned areasAssist with project and refresh efforts to ensure proper and timely implementations (as related to in-scope responsibilities)Escalate issues in a timely and appropriate mannerMaintain Vendor Scorecards to trend performance - ensure input from stakeholdersService Improvement:  Perform regular ticket analysis to identify trends - work to reduce expense (T&M), associate distraction, LOE (level of effort), and gain efficienciesRoadmap:  Provide a strategic roadmap for services and devices supported – inclusive of leveraging available funds to achieve business value / obtain maximum service availabilityBe available / reachable post business hours to support escalations to ensure the business is being servedUpdate system processes and ensure System Maintenance and Updates are applied and kept up to dateProvide Quarterly roadmaps of SMART goals to derive optimal value and efficienciesHoliday and DR - ensure readiness for holidays, DR, seasonal events, etc. in support of the Business

 

Reporting & Vendor Performance Management

Knowledge of required best practices and metrics to effectively manage services contractedReporting:  Ensure reporting is provided for assigned services / service delivery to effectively manage and convey value / service delivery to the businessData Analysis:  Perform analysis in support of third-party service delivery to acceptable levels (all functions), ability to review data for accuracyEnsure vendors are providing metrics and other data in a timely fashionProvide weekly reports in a timely manner – updates written in executive ready format - status items plus summary of activitiesProvide performance reports for areas / vendors you are accountable forAssist with creating / have the ability to create strategic views of key metrics to show the business value derived from services supportedEnsure dashboards are maintained to convey value and service level performance

 

Financial Management

Financial Management: Ability to develop and maintain accurate budgets, effectively process invoices – perform audit, and reconciliation functions in a timely mannerForecast and maintain budgets within a 5% variance – quarterly / annuallyComplete fiscal year budget creation activities in a timely manner including timely updates to monthly invoice and population tracking modelsEnsure invoice and billing processes are maintained and received in a timely manner, are accurate and managed to forecasted budget – measured on a monthly basis (examples: Prebill and invoice approvals)Identify and proactively manage seasonal and recurring eventsObtain and provide accurate and up-to-date quotes, etc.Update budget / expenditure tracking sheets in an accurate and timely mannerReconcile and ensure forecast / actuals are in line with Finance

 

Soft Skills:

OrganizationOrganize data, work, and processes to gain efficiencies and timely delivery of responsibilities / services.Organization: Maintain proper levels of structured process and data to effectively, efficiently, and accurately manage assigned responsibilities; be able to use those elements to respond to business needs in a timely mannerBuilding Relationships:  Ability to collaborate with internal (peers/teams) and external partners to achieve the best outcomeCommunication:Ability to present written, oral, and visual content appropriately, effectively, and concisely at all levels, including effectively creating and presenting presentations and standard templatesAbility to collaborate effectively, share concepts and ideas to move work efforts forwardActs as a role model for maintaining relationships with site leadershipIdentifies process and systems improvements that drive quality within the teamSelf Awareness:  Cognizant of audience, pertinent and appropriate content, and interactions (concise delivery)Self Starter / Driven:  Doing the right thing, motivated to handle assigned areas of responsibilitiesFollow-Through: Be accountable from start to finish (do not reverse delegate or delegate to others), provide timely delivery of assigned tasks - committed to deliverablesDocument: - Ability to document processes, requirements, cadence, person responsible, etc. as requiredKnowledge of Areas Assigned: Products, Role, Contracts, Business, IT, Security Requirements, etc.Leading Without Authority:  Being able to influence actions of others for the betterment of Home Depot / Service overall.DevelopmentAbility to maintain recommended and required training plansAbility to identify and own training plan to further career development and service responsibilities assignedMentoringGuides the communication of troubleshooting approaches and methods across IT functions; serves as a resource for more junior team members on how to approach or complete this taskSets standards in Vendor Management responsibilities and service and relates best practices to more junior team members on how to approach or complete these tasksProduces and updates content for training

Direct Manager/Direct Reports:

Typically reports to the Product Support Manager or Sr. Manager.

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.Must be legally permitted to work in the United States.Must be legally permitted to work in the United States

Preferred Qualifications:

3-6 years of relevant work experienceExpertise in managing third parties, contracts, finance, and inventory managementProficient in maintaining best practices of maintaining IT equipment and related servicesProficient in Microsoft Office standard applicationsExpertise in developing and enhancing knowledge database and team training documentationExpertise in mentoring more junior team membersExpertise in setting high standards through actionProficient in analyzing trends and determining and applying necessary process or standard operating procedure changes to optimize efficiency and effectivenessProficient in selecting and engaging vendors, and establishing, nurturing, and maintaining vendor relationships

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

3

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Being Resilient: Rebounding from setbacks and adversity when facing difficult situationsCollaborates: Building partnerships and working collaboratively with others to meet shared objectivesCommunicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesCustomer Focus: Building strong customer relationships and delivering customer-centric solutionsDecision Quality: Making good and timely decisions that keep the organization moving forwardInterpersonal Savvy: Relating openly and comfortably with diverse groups of peopleManages Conflict: Handling conflict situations effectively, with a minimum of noiseOptimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvementResourcefulness: Securing and deploying resources effectively and efficientlySituational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations