**IT User Support Specialist IV** **12+ Months Contract** **St. Louis, MO** **63102 (Hybrid Opportunity)** **Pay Range: $40-$44/hr on W2, 40 Hrs/Week** **Job Description:** The IT User Support Specialist Lead leads the day-to-day technical support to employees for a range of hardware and software related systems. This job trains, delegates and reviews the work of lower level IT User Support Specialists. This job also handles escalated issues that require advanced knowledge of User IT Support operational procedures and tools. **Key Responsibilities and Duties** + Monitors lower level IT User Support Specialists to ensure effective and time resolution of users’ problems, queries or complaints. + Solves escalated issues by utilizing knowledge of hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting. + Confers with end users to resolve incidents and fulfill requests through support via in-person, phone, or remote methods. + Installs/removes/configures hardware and software. + Ensures that plans are in place for responding to situations such as service outages. + Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. + Coaches team members on addressing user questions and assists with the most complex issues. **Educational Requirements** + Vocational and/or Technical Education Preferred **Work Experience** + 3+ Years Required; 5+ Years Preferred ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.