Posting Details

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Position Information

Posting Number: 20255668V Position Title: IT Technician I - Learning Technologies Posting Type Student Hours/week: 20 Eligibility: Work study preferred but open to all students Semester 2026 Spring Location Aldwyn 1 Detailed Work Schedule Specific Days and Hours TBD
Times between 8AM-5PM (M-F) are preferred. Number of positions: 1-2 Department: 714-UTS - Instructional Technology Contact Name: jessica.diebold@villanova.edu Contact Phone/Extension: (610) 519-3866 Position Summary Information

Job Description Summary: The Information Technology Technician I is a student worker role within the University Technology Services (UTS) Learning Technologies team. This position supports a technical area and provides an opportunity for students to gain experience in IT operations, documentation, and process improvement.

Duties and Responsibilities: Provide Villanova faculty/staff/students with Learning Management System (Blackboard and Brightspace) support and other Villanova supported learning technologies support (e.g. Zoom, Respondus, VoiceThread, etc…) Assist with UTS-Learning Technologies answering and completing service requests from Villanova faculty/students/staff Assist UTS-Learning Technologies staff with projects as needed Contribute to the development and maintenance of documentation and assist in process improvement projects. Other tasks as assigned


Requirements: Training for all responsibilities will be provided.

Preferred candidates will possess the following skills:

• A commitment to excellent customer service
• Excellent written and oral communication skills
• Comfortable with technology and ability to troubleshoot in Windows, MAC OS, as well as mobile environments
• Familiarity with Learning Management Systems (e.g. Blackboard or Brightspace) and video conferencing technology (Zoom)
• Ability to work independently with minimal supervision
• Dependable once shifts/hours are agreed upon.

Additional Information: Physical Demands Summary: Wage Rate: 11.25 Posting Detail Information

Closing Date (11:59pm ET): Open Until Filled Yes Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Are you eligible for work study? Yes No I don't know * Have you ever worked on campus before? If “Y”, what department and semester/year?

(Open Ended Question)

* What is your availability (days, times)?

(Open Ended Question)

* Are you currently a registered Villanova student? Yes No Optional Applicant Documents: Required Documents Resume / Curriculum Vitae Optional Documents Cover Letter / Letter of Interest Letters of Reference (uploaded by applicant) Other Document