Overview

Sentara Healthcare is seeking an IT Technical Support Specialist to join our IT help desk support team.

This is a hybrid position with the potential for remote work.

The standard shift is 9:30 AM to 8:00 PM EST, 4 days a week (10-hour shifts)

Rotating Weekends

This role will be primarily call center-based, providing remote technical support for hardware, software, and network-related issues through inbound and outbound calls, with a heavy focus on inbound volume.

The Specialist will be responsible for troubleshooting and resolving technical problems, documenting support activity, escalating complex issues, and providing user-friendly guidance to non-technical users. In addition, they will

analyze system performance and proactively identify any potential issues.

The ideal candidate will have a strong customer service mindset, effective communication skills, and the ability to work independently and collaboratively in a fast-paced support environment.

Education

Bachelor’s Degree Preferred
 Certification/Licensure

No specific certification or licensure requirements

Experience

Experience providing technical support in a call center environment

Strong troubleshooting skills for hardware, software, and basic networking issues

Ability to clearly explain technical solutions to non-technical users

Proficiency in documenting tickets, solving complex issues and escalating issues when needed

Customer-focused with the ability to handle high-volume inbound calls