Welcome page Returning Candidate? Log back in! IT Support Technician I - San Antonio Job Locations US-TX-San Antonio ID 2026-9895 Type REG - Regular Employee Overview

The Support Technician I is responsible for customer-centric support of regionally grouped campuses by installing, maintaining, and troubleshooting IT equipment such as workstations, laptops, printers, phones, and basic network/server issues. They serve as the second-level IT support resource and collaborate with cross-functional teams to ensure smooth IT operations.

 

Pay Range: $57,000 - $72,000

 

What We Offer: 

 

Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campusesPaid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)Retirement Matching: 50% match on the first 6% of your contributions after 90 daysPaid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new babyCompetitive Insurance: Health, vision, and dental coverage for you and your dependentsPet Insurance: Competitive coverage for your furry family members through ASPCAHealth Plan Enrollment: Eligibility starts first of the month following completing one full month of employment Responsibilities Perform configuration and installation of end user workstations, laptops, printers to include all- in-one shared print devices, and phonesPerform remote and on-site analysis, diagnosis, and resolution of workstation, laptop, peripherals, phone, audio/visual equipment and basic network issuesRespond to incoming calls, emails, and escalations from the IT Service Desk, ensuring accurate ticket documentation and prompt, effective communication with customersAct or lead on small to medium IT projects as assignedMaintain all assigned campus inventory and documentationCoordinate vendors and third-party support resources as neededProactively identify and solve problemsCoordinate and execute new hire onboarding processes, focusing on hardware deployment and IT educationProvide in-person campus support (as needed)Other duties as assigned Qualifications

Education / Experience

Bachelor’s degree in Information Technology or Computer Science or related field plus three (3) years of related IT experience (required)Minimum three (3) years of related IT support experience (required)Five (5) years of second-level support (preferred)Experience in IT service management aligned with ITIL practicesExperience providing remote support

 

Skills

Strong communication, reasoning, and computer skillsApply knowledge and skills to complete tasks with minimal supervisionIdentify straightforward problems and recommend potential solutionsCommunicate clearly and effectively with peers and stakeholdersDemonstrate active listening and empathy in interactionsParticipate in presentations or facilitate small group discussionsManage multiple tasks in a dynamic environmentUse productivity software and collaboration tools with confidenceShow initiative and accountability for assigned outcomesPerform routine tasks and seek guidance for new situationsMake timely decisions that keep the organization moving forwardApply effective and efficient processes with a focus on continuous improvementBuild open and comfortable relationships with diverse groupsLearn actively from both successes and failures while solving new problems

 

Abilities

Able and willing to:Communicate, think, learn, and reasonUse computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasksSafely ambulate and/or maneuver when on-site at Company locationsDemonstrate and utilize active listening, inductive reasoning, information ordering and category flexibilityAbility to use good judgment, problem-solving and decision-making skillsAbility to maintain confidentiality and manage sensitive information with discretionAbility to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneouslyAbility to gain, understand and apply information and data as it relates essential functions of the positionAbility to foster long-term relationships with stakeholdersAbility to travel to worksite locationsOccasionally (up to 15% of workday)Use fine and large motor skills to operate a motor vehicleUse hearing and sight (both near and far vision) to operate a motor vehicle

 

Work Environment

Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premisesThis position is designated as Remote. Employees must meet minimum technical standards for eligibility and participationOvernight and/or Local travel required (up to 25%) Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed

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