IT Support Specialist I – Harrah’s & Tropicana Laughlin (Dual Property Position)

Join the Caesars Entertainment Family

Why Harrah’s & Tropicana Laughlin Are the Employer of Choice!

When you join our team, you’re not just starting a job—you’re building a career with one of the most respected names in hospitality and entertainment. We invest in our people, celebrate growth, and create an environment where you can thrive.

What Sets Us Apart

Earn Your Bachelor’s Degree for FREE through Caesars Entertainment & our university partnersStudent Loan Debt Assistance to help lighten your financial loadA Culture That Truly Cares about every team memberAffordable Medical, Dental & Vision Plans with options that fit your needs401(k) with Company Match to support your long‑term financial goalsFamily‑Style Service Culture that makes our workplace feel like homePaid Time Off so you can recharge and enjoy life outside of workExclusive Discounts on hotel stays, dining, entertainment, retail, and more

Guest Service Commitment

At Caesars Entertainment, our vision is for every brand to be the first choice for casino entertainment. No matter your role, your most important responsibility is delivering Caesars Entertainment’s Family Style Service to every guest & Team Member.

As part of our team, you will:

Provide fast and flawless servicePromote our loyalty programsHelp players feel lucky—celebrate wins, wish them luck, and keep them in actionMake guests feel special by using their names and anticipating their needsMaintain a spotless, pleasant, and professional environment, including neat appearance and grooming

By joining us, you commit to these values and to delivering legendary service.

Position Summary

The IT Support Specialist is responsible for first‑level technical support, problem determination, and resolution for all trouble situations reported to the IT Department. This role supports a wide range of desktop devices including PCs, laptops, printers, scanners, POS terminals, card readers, kiosks, and telephony equipment. The position may also assist with audio and video system setups.

What You’ll Do

Respond to incident and service request tickets, ensuring timely resolution or escalationProvide first‑level support for hardware, software, and all desktop platformsPerform problem isolation, repair, data analysis, and documentation of findingsEscalate complex issues to senior IT staff or approved vendorsSupport installation and connectivity for desktop devices and telephony equipmentComplete and document all daily tasks according to the Daily Work ScheduleMaintain up‑to‑date procedures and documentation for all desktop platformsPerform intermediate technical repairs on desktop systemsTrack and close all issues using the help desk logMaintain the computer/equipment room at proper temperature and cleanlinessProvide one‑on‑one training to clients and usersMonitor and report system performance issuesParticipate in department‑driven projectsMaintain confidentiality of company records, policies, and customer informationShred sensitive reports as requiredLog all system downtime and report extended outages to leadershipPerform all duties in a manner that supports IT service level and system availability goals

Knowledge, Skills & Education Preferred

Associate degree in Computer Science or equivalent technical trainingExperience in a desktop support environment preferredTraining in telephony is beneficialMinimum one year experience in a technical support roleStrong personal computing skillsDemonstrated basic to intermediate troubleshooting skillsAbility to learn and support various desktop configurationsStrong communication, analytical, and problem‑solving skillsExcellent customer service abilitiesHighly organized, detail‑oriented, and able to multitaskAbility to work in a fast‑paced, high‑pressure environment

Physical Requirements

Visual acuityReliable transportationHome phone accessAbility to recognize audio/visual system warningsAbility to smell (for detecting equipment issues such as burning components)Ability to lift, carry, push, pull, reach, or grip up to 50 pounds above or below shoulder level

Licensing & Certification Required

Must obtain and maintain a jurisdictional gaming licenseMust maintain all required technical certifications, including Health Card or other credentials as required by location

Be Part of Something Legendary

If you’re ready to bring your work ethic, teamwork, and dedication to Harrah’s & Tropicana Laughlin, we’d be proud to welcome you to the Caesars Entertainment family.