Role Overview

We are looking for an Onsite IT Support Engineer to provide hands-on technical support to employees and VIP users. This role is the primary local point of contact for IT operations, ensuring smooth functioning of end-user devices, meeting rooms, and network connectivity.

Key Responsibilities

End-User & VIP Support

Deliver prompt, high-quality IT support to employees and VIP users

Quickly resolve technical issues to minimize downtime

Hardware & Device Support

Troubleshoot and repair desktops, laptops, and peripherals

Handle IMAC (Install, Move, Add, Change) and device support services

Smart Hands Support

Provide onsite assistance for remote IT teams

Perform tasks such as cable management, hardware installation, and basic network troubleshooting

Audio-Visual & Meeting Room Support

Set up and support AV and video conferencing systems

Provide live support during meetings and critical sessions

Device Onboarding & Offboarding

Provision and decommission user devices

Ensure security, asset tracking, and policy compliance

Asset & Inventory Management

Maintain accurate records of IT assets and inventory

Perform audits and manage stock replenishment

Vendor & Dispatch Coordination

Coordinate with vendors for repairs, procurement, and services

Manage technician dispatches based on priority and SLA requirements

Work with ISPs on connectivity issues and upgrades

Network Support

Provide first-level support for LAN/WAN issues

Assist with basic network installations and configurations

User Training & Documentation

Guide users on IT tools, best practices, and security

Maintain incident records and prepare operational reports

Required Skills & Qualifications

Strong knowledge of hardware troubleshooting and IMAC processes

Basic understanding of networking, AV systems, and IT asset management

Excellent communication and customer service skills

Ability to work independently and manage multiple priorities

Experience coordinating with vendors and support teams