Our client is seeking an IT Support Analyst to join their team. As an IT Support Analyst, you will be part of the IT department supporting various end-users. The ideal candidate will have strong analytical abilities, excellent communication skills, and a collaborative spirit which will align successfully in the organization. **Job Title: IT Support Analyst** **Location: Cleveland, OH (Onsite)** **Note: The job is onsite 5 days a week 8 hours a day at our Cleveland OH location.** **What's the Job?** + Provide in-person assistance to employee end users, responding to technical support requests via calls, emails, and personal inquiries. + Diagnose and resolve a variety of technical problems related to PC hardware, software, and network issues. + Maintain and troubleshoot user problems, coordinating with internal IT support and vendors as necessary. + Train users on new technology and software to enhance their operational efficiency. + Document, track, and monitor problems to ensure timely resolutions while participating in various IT projects. **What's Needed?** + A 4-year degree in Computer Science, Engineering, or a related discipline. + Strong interaction and interpersonal skills, particularly in listening and providing guidance. + Proven analytical abilities to quickly resolve technical issues and recommend feasible solutions. + Strong verbal communication skills, including the ability to document operational procedures. + Availability to work rotating shifts and holidays, along with a valid driving license. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.