ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. We are currently seeking a proactive and experienced IT Help Desk Support Specialist who can become an integral member of our team. Responsibilities include: + Level 2 technical support with Apple Mac's and Windows based computers and servers + Install operating systems, migrations, upgrades, etc. + Install and maintain virtual machines and servers + Setup new or move existing computer hardware and software + Troubleshoot user issues as they arise on applications, software, hardware, and configurations of network setup + Run CAT6 cables where needed, and terminate + Maintenance and updates on servers and workstations + Basic knowledge of Active Directory to setup for users accesses + Basic knowledge of camera systems and access point + Identifying technical problems and resolving issues quickly in printing production line + Basic knowledge of Microsoft Office 365 + Maintain product inventory and order supplies and equipment as needed + Work with large format printers, print servers, and different copiers. + Basic knowledge of Caldera and Oris print software + Basic knowledge of VoIP phones + Basic knowledge of Mobile Device Management (MDM) + Basic knowledge of PSA's and RMM's. + Basic project management skills + Work on time-sensitive tasks with hard deadlines. + Role will have multiple duties or projects at once + Organization skills are critical