IT - Senior Consultant, Infra_ToolAdministration-ITSM, ServiceNow
Hire IT People, LLC
Job Seekers, Please send resumes to resumes@hireitpeople.com Detailed job description-
 Act as “Single Point of Contact” for all project-related technical issues
 Liaison with client stakeholders
 Coordinate with Infosys onsite/offshore team
 Interface with client team for technical & business issues
 Resolve escalated issues from client team
 Escalate pending issues to client Portfolio owner
 Provide status reporting on a weekly, monthly and quarterly basis as outlined under Deliverables section
 Participate in status meetings
 Provide knowledge transfer and support for onsite/offshore
 Support during production deployment and Warranty period.
 Act as “Single Point of Contact” for all project-related technical issues
 Liaison with client stakeholders
 Coordinate with Infosys onsite/offshore team
 Interface with client team for technical & business issues
 Resolve escalated issues from client team
 Escalate pending issues to client Portfolio owner
 Provide status reporting on a weekly, monthly and quarterly basis as outlined under Deliverables section
 Participate in status meetings
 Provide knowledge transfer and support for onsite/offshore
 Support during production deployment and Warranty period.
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